Customer advisor

As a Customer Advisor , you will be the first point of contact for clients, handling a variety of incoming queries through phone, email, and live chat (Chatter). Your mission is to provide fast, friendly, and efficient support while ensuring a positive customer experience. Our client, a well-established company that is actively looking for a dynamic and service-minded Customer Advisor to join their team. The company values customer satisfaction, teamwork, and clear communication. As a Customer Advisor , you will be the first point of contact for clients, handling a variety of incoming queries through phone, email, and live chat (Chatter). Your mission is to provide fast, friendly, and efficient support while ensuring a positive customer experience. Tasks : Answer incoming customer calls and emails in Dutch and French Respond to live chat inquiries via Chatter Assist customers with product or service-related questions Investigate and resolve customer complaints or issues Follow up on open cases and ensure timely resolution Keep internal systems updated with accurate customer information Collaborate closely with internal departments (sales, logistics, etc.) We are looking for a Customer Advisor that : You are perfectly bilingual in Dutch and French (spoken and written) You have strong communication and interpersonal skills You are dynamic, proactive, and customer-focused You are comfortable with handling multiple channels (calls, emails, chat) Previous experience in a customer service or contact center environment is a plus You are organized and capable of working independently as well as in a team Our client offers : A stable and long-term position within a growing company A friendly and supportive work environment Opportunities for internal development and learning Competitive salary package with benefits Sales, Logistics, Customer complaints, Customer Service, Customer Service, Organization Skills, Communication, Proactivity, Customer Experience, Friendliness, Customer Oriented, Bilingual, Live Chat, Contact Centers

Location: Overijse, 3090, BE

Posted Date: 8/2/2025