Front Desk Reception

Job Description Job Description Job Title: Front Desk Associate / Receptionist Location: Woodbridge, VA Reports To: Front Office Manager / General Manager Job Summary: The Front Desk Associate is the first point of contact for visitors, clients, and guests. This role is essential in creating a positive first impression by providing friendly, professional, and efficient service. The front desk team manages all reception activities, ensures seamless communication, and supports various administrative tasks. Key Responsibilities: Guest/Visitor Services: Greet guests, visitors, and clients in a warm and courteous manner. Answer inquiries and provide accurate information about services, directions, and local attractions (in hospitality settings). Handle check-in and check-out procedures efficiently (for hotels). Ensure a welcoming and tidy reception area at all times. Communication & Coordination: Answer, screen, and forward incoming phone calls in a professional manner. Manage email correspondence and direct inquiries to the appropriate departments. Schedule appointments, meetings, or reservations as needed. Administrative Support: Maintain guest records, update databases, and manage booking systems (e.g., PMS for hotels). Handle incoming and outgoing mail, packages, and deliveries. Assist with administrative duties such as data entry, filing, copying, and inventory of front office supplies. Process payments or issue invoices, receipts, and billing summaries (if applicable). Security & Protocol: Monitor visitor access and maintain visitor logs. Enforce company or property policies and procedures. Notify appropriate personnel of security or emergency issues as they arise. Requirements: High school diploma or equivalent; additional certification in office administration or hospitality is a plus. Proven work experience as a receptionist, front desk representative, or similar role. Proficiency in MS Office Suite; familiarity with booking systems (e.g., Opera, Cloud beds, etc. for hotels) is a plus. Excellent verbal and written communication skills. Professional appearance and demeanor. Strong organizational and multitasking skills. Ability to remain calm and handle pressure, especially during peak hours.

Location: Woodbridge, Virginia, US

Posted Date: 7/26/2025