Product Support Representative-Onsite

Job Description Job Description Salary: $30/hour The Product Support Representative has the primary responsibility within the call center for providing internal and external customer support for the company's Respironics compliance monitoring product line (Care Orchestrator/Dreammapper.) Beyond the primary call center job functions, this position will also provide customer and patient support for UNO related tasks.These activities include the following: DSN Assignment within Care Orchestrator/Dreammapper Remote configuration of software according to customer specifications. Post remediation support within the product support call center. Assist customers with maximizing the utility of Care Orchestrator/Dreammapper software by appropriately configuring the software and training end-users to meet UNO needs. Work closely with the software engineering team to resolve escalated UNO issues. Assist with patient upload of data in order to prepare for remediation Inform Recall Managers on customer issues related to UNO assignment or remediation Must maintain technical expertise with both Respironics sleep therapy products and their usage as well as general networking and PC skills. The successful candidate will demonstrate: Conflict Management Timely Decision Making, Process and Time Management Skills Market foresight Learning agility Teaming Ability to deal with multiple tasks and conflicting priorities An action/problem solving orientation including independent thought process and independent learning Maintain software and computer technical expertise Outstanding Interpersonal and communication skills Ability to work within a team environment The successful candidate will: Define with their manager goals for personal and professional development Take accountability to execute their personal development plan to grow within current role and to prepare for future roles Experience in the medical device industry highly desired. Professional phone skills and Customer Service Skills highly desired. Experience with use of software including Microsoft Office, Word, Excel and SAP required. Must possess a good understanding of computer functionality and experience with software/hardware troubleshooting. A demonstrated understanding of computer networks and database structure is also required to perform the role. Knowledge of Windows XP, Vista, 7, and 8 Operating systems required. Knowledge of Android and iOS mobile operating systems highly desired. Knowledge of SQL Server preferred. This position supports Care Orchestrator in a variety of ways. Minimum Required Qualifications Education:High School Diploma, Vocational Education/ Bachelor's Degree in Biomedical Engineering, Electronics Engineering, IT, Health Sciences or equivalent. Work Experience: Minimum 2 years of experience in Product Support, Medical Devices, Healthcare or Clinical Environment or equivalent with Vocational Education OR no prior experience with Bachelor's Degree. Benefits: Paid sick leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance. ELYON International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Location: Murrysville, Pennsylvania, US

Posted Date: 7/26/2025