Insurance Administrator

The Insurance Administrator is mainly responsible for ensuring a smooth claim process, keeping the claimant informed on the process and advising on the outcome of the claim. SCOPE The Insurance Administrator reports to the Administrative Manager, and is responsible for insurance related queries and claims. Insurance Claims Assisting with insurance claims from the PM Department (Common Property) Processing of claims submitted via AOL Gathering all relevant information pertaining to the claim Comparing the claim to the relevant policy content to determine applicable action Assisting with manually creating a claim on the dashboard Submitting claim to relevant insurance provider Requesting quotes where relevant Requesting authorisation for work to go ahead from relevant party Forwarding information to contractors/ owner for completion of task Receiving proof of payment from BC Insurers/ Insurance Brokers Finalising the claim by sending payment recon from APS portal Policy Administration Maintaining of policy documentation and advising relevant stakeholders to update where required Reviewing policy to recommend amendments where required Monthly Processes Monitoring dashboard to ensure invoices loaded by PS are sent through to relevant Insurance Brokers to get claims registered Ensure all actions on dashboard are completed Close actions received when recon is sent Recordkeeping Maintaining manual and electronic insurance records Filing and scanning of documentation as applicable General Assisting Supervisor as requested Any task reasonably assigned by management WORKING CONDITIONS The applicant will be required to work in an open plan office or work remotely, and will be faced with constant interruptions from different role players. The applicant will be required to deal with a wide variety of personalities on various matters. The applicant will be required to use initiative in resolving queries. The above statements are intended to describe the general nature and level of work being performed by the incumbent of this position. They are not intended to be an exhaustive list of all duties and responsibilities required of the position. MINIMUM QUALIFICATION The incumbent must have completed a minimum of Grade 12/ Standard 10 (Matric) and have an excellent command of English as written and spoken language. The incumbent must be professional and presentable at all times, and display excellent customer service skills. The incumbent must have proficient knowledge in the following areas: KNOWLEGDE, SKILLS AND ABILITIES The incumbent must demonstrate the following skills: Ability to establish and maintain a positive and professional relationship with colleagues and clients Ability to relate well and effectively with others Computer literacy Insurance industry The applicant must demonstrate the following skills: Excellent interpersonal skills Effective verbal and listening communication skills as well as patience Attention to detail and high level of accuracy Ability to work accurately with high volumes under tight deadlines Effective written communication skills Computer literacy in MS Office Time management Flexibility Patience and persistence Ability to work under pressure The applicant must demonstrate the following personal attributes: Perseverance Be honest and trustworthy Demonstrate sound work ethics Be flexible Be reliable Ability to follow up and complete tasks adequately Desire to improve knowledge on industry at all times Ability to transfer knowledge and skills

Location: Sandton, Gauteng, ZA

Posted Date: 7/17/2025