Retail Manager

JOB ROLE REQUIREMENTS QUALIFICATIONS - Grade 12 - Diploma/Degree in Retail or Business or related qualification will be advantageous EXPERIENCE - Minimum of 5 years experience working in a retail environment, ideally in a managerial or leadership level. KNOWLEDGE REQUIRED - Prior knowledge and experience in management of Inventory/stock, buying, staff, products merchandising, costs and profitability of the store. - Knowledge of stock management systems like ERP, Meat Matrix, e.t.c. - Knowledge and understanding of FMCG environment and related legislation. - Management of perishable products with short shelf life especially in meat industry. - Understanding of retail consumer behaviour and purchasing trends. - Understading of the retail and meat market. SKILLS REQUIRED - English Proficiency (read, write and speak). - Excellent verbal and written communication skills. - Proficient in MS Office Suite. Demonstratable analytical skills. - Understanding of income statements, cash flows, stock management reporting, and all basic financial systems. - Excellent interpersonal skills and ability to communicate effectively. - Exceptional customer service and people management skills. - Energetic and self-starter. KEY PERFORMANCE AREAS (KPAS) JOB ACTIVITIES 1. Stock Management Stock Ordering - Place orders with factories and other suppliers - Follow up on orders - Manage deliveries, delivery dates and stock upon arrival - Manage stock order volumes Stock Receiving - Receive ordered stock - Report delivery shortfalls, and damages - Follow up on non-received stock - Capture received stock on Meat Matrix Stock controlling - Daily stock levels reporting - Run stock depletion reports- cashiers - Balance off with stock receiving - Manage stock levels threshold - Manage stock shrinkage: stock losses/damages/dumpings 2. Housekeeping - Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area. - Always maintain high level of HACCP standards throughout the store. - Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and resulations of the Act. 3. Employee Management - Employee Recruitment - Onboarding and Induction of new employees - Training and Development - Employee Relations (Discipline in the workplace) - Performance Management - Employee Wellness - Employee Motivation 4. Store Organisation - Display of products on the the shelf and create attravtive displays at key points in the store ex: check-out ques. - Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions. - Re-arrangement of store shelves and products - Managing of non-moving items and display areas 5. Cash Management - Manage and assist with daily cash ups. - Minimise cash losses. - Manage picking up and dropping off of cash in the store. - Manage cash on ATM. - Manage safety of cash movement within the store. - Manage and keep the safe secure and locked at all times. 6. Customer Service - Deliver excellent service to ensure high levels of customer satisfaction - Create a store that meets local needs by building an understanding of customer-product preferences. - Manage and analyse customer complaints to get insights for improvement of customer satisfaction - Be the custodian of customer experience and lead brand loyalty - Responding to customer complaints and comments promptly and accurately. - Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers 7. System Administration - Manage staff clockings via ERS. - Maintan and understand the system Meat Matrix. - Manage and maintain CCTV cameras. - Ensure availability of physical security guards in store. - Manage the alarm system internally.

Location: Somerset West, ZA

Posted Date: 7/16/2025