Marina Ambassador and Guest Experience Expert

Social network you want to login/join with: Marina Ambassador and Guest Experience Expert, imperia col-narrow-left Client: beBeeCustomerService Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 470432059032705433633710 Job Views: Posted: Expiry Date: 28.08.2025 col-wide Job Description: Job Title: Customer Experience and Front Office Representative The role of the Customer Experience and Front Office Representative is a pivotal one, ensuring that every interaction with customers is seamless, effortless, and delightful. Key Accountabilities: Act as the primary point of contact for current and potential customers to address and resolve issues in a timely manner. Ensure a smooth arrival and departure experience for guests. Provide information about the marina's offerings and services. Handle customer feedback, comments, and challenges effectively. Collaborate with sailors and customers prior to arrival to ensure a seamless process. Process check-in procedures and maintain accurate records. Manage customer transactions and handle payments according to established policies. Maintain customer data and respond to queries promptly. Troubleshoot and resolve issues efficiently. Core Competencies: Excellent customer service skills. Organizational and planning abilities. Effective task prioritization and time management. Attention to detail and problem-solving skills. Strong communication and presentation skills. Negotiation and interpersonal skills. Resilience and adaptability. Requirements: High proficiency in MS Office, particularly Excel and PowerPoint. Fluency in English (verbal and written). Desirable: fluency in a second language. Administrative assistant certification or equivalent. University degree a plus. Workplace: Marina degli Aregai. J-18808-Ljbffr

Location: Imperia, Liguria, IT

Posted Date: 7/16/2025