Director, Client Growth

Join to apply for the Director, Client Growth role at MatchMove . 4 weeks ago Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. About Us: MatchMove is a leading embedded finance platform that empowers businesses to embed financial services into their applications. We provide innovative solutions across payments, banking-as-a-service, and spend/send management, enabling our clients to drive growth and enhance customer experiences. Are You The One? The Director of Client Growth is a strategic leadership role responsible for driving revenue growth by expanding and retaining MatchMove's client base across geographies. This role will focus on developing and executing strategies to maximize client lifetime value, identify new growth opportunities, and ensure exceptional client satisfaction. Reporting to the President and CCO, the employee will collaborate with sales, product, marketing, and operations to achieve ambitious growth targets. Your responsibilities will include: Develop and implement comprehensive client growth strategies aligned with MatchMove's overall business objectives. Identify and pursue opportunities to expand existing client relationships and drive revenue growth through upselling, cross-selling, and new product adoption. Manage, build, and maintain strong relationships with existing clients across geographies, acting as a trusted advisor and strategic partner. Proactively address client needs and concerns, ensuring high client satisfaction and loyalty. Develop and implement client success programs to drive adoption and maximize client value. Analyze market trends and competitive landscape to identify new client segments and growth opportunities. Define and track key performance indicators (KPIs) for client growth, retention, and satisfaction. Closely monitor adoption rates of assigned customers, providing regular insights. Work with Solution Architects, Program, Project, and Customer Implementation Teams to facilitate seamless onboarding, ensure a smooth ‘go live’, and address post-go-live issues. Adhere to SOPs and SLAs to achieve operational excellence in customer service. Provide suggestions based on customer feedback as the gateway between customers and internal teams. Manage overall client relationships to ensure high retention and satisfaction. Cross-Functional Collaboration: Collaborate with sales, product, marketing, and operations teams to ensure alignment and drive initiatives. Provide client feedback to inform product development and marketing strategies. Work with internal teams and partners (e.g., Mastercard) to meet evolving client needs. Data Analysis and Reporting: Analyze client data and market trends to identify opportunities. Develop and present reports on client growth, retention, and satisfaction. Use CRM and analytics tools to track performance. Maintain client forecasting. Requirements: Experience in fintech, payments, or remittance company. Minimum 10 years in client growth, account management, or sales leadership, preferably in fintech or financial services. Proven track record of driving revenue growth and achieving client targets. Strong understanding of embedded finance and digital payment solutions. Excellent leadership, communication, and interpersonal skills. Strong analytical and problem-solving skills. Experience with international clients. Knowledge of fintech regulatory requirements. Experience with APIs, BaaS, and platform solutions. Ability to work independently and prioritize tasks effectively. MatchMove Culture: We cultivate a dynamic, innovative culture that fuels growth, creativity, and collaboration. We support continuous learning and growth through training, on-the-job learning, and mentorship. We encourage speaking up, sharing ideas, and ownership. Our team spans Asia, embracing diversity and sharing perspectives. We harness fintech and e-commerce to impact lives meaningfully. Grow with us and shape the future of fintech! Personal Data Protection Act: By applying, you authorize MatchMove to collect, use, disclose, and retain your personal data for employment purposes. Seniority level Director Employment type Full-time Job function Other Referrals increase your chances of interviewing at MatchMove by 2x. Get notified about new Director of Growth jobs in Singapore, Singapore . J-18808-Ljbffr

Location: Singapore, Pedra Branca, SG

Posted Date: 7/14/2025