Customer service (salesforce support)

Job Description Job Description Essential Functions / Job Responsibilities: · Document business requirements · Create Jira tickets based on requirements · Create and update process documentation · Create and maintain workflows · Maintain support inbox · Create, review and update user guides · Process, monitor and follow up with business regarding the accuracy of submitted information · Produce reports to track and monitor data as required · Salesforce support Requirements: · Bachelor’s Degree – Business or Equivalent Work Experience · Salesforce experience · Strong communication skills, both written and verbal · Customer service experience with strong ability to own issues, follow up and provide resolution to issues with solution options where necessary · Familiarity with Microsoft Office, especially Word and Excel Preferred: · Ability to gather and analyze data from multiple information technology sources · Experience troubleshooting end user issues and providing clear steps to retrieve such data while supporting the customer Company Description Founded in 2015 and backed by two decades of hands-on experience, our strong insight on the enterprise ecosystem and its dynamics helps to offer a complete end-to-end solution. We automate recruitment processes with intelligent solutions to save time and money. Synkriom leads the industry with experience authentication of candidates. Company Description Founded in 2015 and backed by two decades of hands-on experience, our strong insight on the enterprise ecosystem and its dynamics helps to offer a complete end-to-end solution. We automate recruitment processes with intelligent solutions to save time and money. Synkriom leads the industry with experience authentication of candidates.

Location: Audubon, Pennsylvania, US

Posted Date: 7/13/2025