Customer Liason Officer

Customer Liaison Officer Social Housing Location: North Yorkshire Salary: Negotiable, depending on experience Full-Time | Permanent An exciting opportunity has arisen to join a rapidly growing contractor thats building a strong reputation in the social housing sector across North Yorkshire. As they continue to secure new projects, theyre now looking to appoint a Customer Liaison Officer to act as the key link between residents, the site team, and the client. The Role: As Customer Liaison Officer, youll play a vital role in ensuring tenants and residents are kept informed, supported, and satisfied throughout the delivery of new-build and refurbishment works. Youll be the face of the company on the ground resolving issues, communicating updates, and maintaining a high level of customer care. Key Responsibilities: Act as the first point of contact for tenants during construction or refurbishment works Provide clear and timely updates on works, schedules, and any disruptions Coordinate access arrangements and ensure minimal disruption to residents Log and resolve any complaints or concerns in a professional and empathetic manner Work closely with site teams to ensure customer service standards are upheld Maintain accurate records and prepare reports for internal and client use Attend meetings with clients, residents, and housing associations as required Requirements: Experience in a customer-facing role, ideally within housing, construction, or repairs Excellent communication, problem-solving, and organisational skills Calm and approachable under pressure, with a professional attitude Able to build trust with residents and manage sensitive conversations Good IT skills for logging issues and reporting Full UK driving licence and willingness to travel locally across North Yorkshire Whats on Offer: Competitive salary based on experience Long-term opportunity with a growing contractor making real progress in the sector Supportive team environment with strong leadership Opportunity to make a genuine impact on resident satisfaction and project success

Location: York, Yorkshire, GB

Posted Date: 7/13/2025