Client Advisor

Position Welcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. For more than 125 years, we’ve dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design. At RIMOWA, we believe that great ambitions demand resilient companions. It’s why our tools are created with longevity in mind. Because the most meaningful journeys last more than a trip. They last a lifetime. Please join us to discover your own. The RIMOWA Client Advisor Floater is responsible for generating sales through exceptional client relations and product knowledge while acting as an ambassador for the RIMOWA brand between stores. Job responsibilities Sales Achieve personal sales goals Educate clients with company history and the most current product knowledge Keep an active client book to cultivate new/existing client relationships Support team members to achieve store sales goals Customer Service Always present yourself in a friendly and professional manner Ensure prompt follow up with client purchases, repairs and inquires Provide the best experience for customers by continuously building knowledge of company history, new product and competitors Operations Understanding of store POS system Opens and closes the register Process payment/return of merchandise Conduct inventory counts and adhere to company loss prevention policy Maintain/execute store merchandising standards Maintain store readiness and housekeeping duties Profile High school Diploma or equivalent Luxury sales experience ideal Previous experience, developing existing and prospecting new clients. Ideal candidates have established client books Professional presentation, excellent communication skills both verbal and written Excellent problem-solving skills, positive attitude, team player Ideal candidate has knowledge of fashion, design trends and love of travel Ability to work varied hours/days, including nights, weekends and holidays Must be able to lift large boxes up to 10kg repeatedly This is a Client Advisor Floater position, which means that this Client Advisor will circulate among our three stores in São Paulo.

Location: São Paulo, São Paulo, BR

Posted Date: 7/12/2025