Technical Account Manager - German Speaker

Who we are: At Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23. Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. Together, we innovate, create, and strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey. What you will do. A glimpse in your role: The holder of this position is managing the technical relationship with Global Accounts merchants, covering the full cycle from pre-sale, implementation of Issuing Solutions integration projects (integration of Tax Free Shopping (TFS) functionalities into merchant POS systems), solutions rollout coordination and service delivery management. Key competencies to empower your journey. You'll drive towards success if you have: Solid understanding of Point-of-sale related technology and transactional systems Ability to communicate with external partners in an efficient and structured way Experience with EFT payment standards within the retail or credit card industry preferred Accuracy, ability to analyse situations fast and to identify the correct measures Customer oriented approach Willingness to enter in technical details Structured and flexible at the same time in managing difficult and challenging situations ​Commitment and dedication to work​ Perseverance in reaching goals​ Knowledge of project management processes and tools Excellent communication and team skills, ability to present ideas clearly and concisely​ Excellent organizational, decision making and problem solving skills Background and Education University graduate 5 years of experience in managing multinational projects with external stakeholders IT educational background Experience in working with virtual and distributed teams Customer consulting services Independent and self-motivating personality English - fluent is a must Working knowledge within the POS retail or credit card industry preferred Together, we go further: At Global Blue, you’ll enjoy: Be part of a large international multicultural company with career opportunities abroad. Opportunity to connect with and develop Digital Marketing projects for big retailers across the world accelerating the career pattern for future employability. Flexible Work Environment: balanced work remotely and from our offices. Training & Development: Access to ongoing training and professional development resources. Welfare Benefits: Comprehensive welfare package in self-service platform choosing among leisure, goods, school and health expenses, plus meal vouchers. At Global Blue, we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit. Committed to sustainability, we prioritize positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation. As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results. Feels like you? Explore further! Let’s write the future together: appl y now http s://globalblue.wd3.myworkdayjobs.com/External/job/GermanyDsseldorf/Technical-Account-ManagerGlobal-Accounts_JR0004822

Location: Lombardy, Italy, IT

Posted Date: 7/12/2025