Service Manager

Job Description Job Description As a Service Manager, you will be tasked with managing the field service personnel who perform emergency and routine services including installation, maintenance, and repair. You will oversee the scheduling and training of field service representatives and perform all aspects of service on boilers and related equipment. Responsibilities also include handling service contracts, directing support services, and managing/organizing customer job projects. Responsibilities : · Manage team daily activities and service projects. · Work with team on customer proposals and budgetary requests. · Organize and maintain fleet vehicles and tools. · Review inventory sales and reports to maintain inventory. · Setup training and events for internal team and external customers. · Enter information and perform required tasks in database software. · Serve customer accounts by analyzing work orders, planning daily travel schedule, investigating complaints, conducting tests, troubleshooting systems, resolving problems. · Manage subcontractors on jobsite. · Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs. · Install equipment and/or parts at customer's facility to ensure full functionality according to specifications. · Provide on-site technical assistance to help troubleshoot and repair equipment. · Use machinery and chemicals to clean and maintain equipment. · Maintain records of performance reports. Requirements · Experience supervising, managing and/or leading others. · Customer service minded and professional. · Associate's degree (A. A.) or equivalent from two-year college or technical school; or five-year related experience and/or training; or equivalent combination of education and experience. · Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members of organization. · Must have valid driver’s license. · Mechanical aptitude, intermediate/expert electrical, plumbing, and construction experience. · Experience with boilers and related systems. Must be able to troubleshoot and work on equipment if needed. · Must be able to travel from office throughout Indiana daily and work in varying locations. · Excellent problem-solving skills and attitude to learn. · Self-motivated, leadership, teamwork and communication skills are a must. Company Description At NCW, we do our best to provide the brightest talent to the best companies across the country. Founded in 2000 our company’s purpose was to redefine the way people think about contract staffing. People come first in our business. Our services are refined with in-depth expertise in our industry verticals, construction, manufacturing, warehousing & distribution, and engineering. We care about finding solutions that benefit everyone involved: our clients, our candidates, and our workforce. NCW is an Equal Opportunity Employer. Diversity and inclusion are important components of our culture and hiring practices. NCW is an employer and business partner dedicated to elevating the quality of life of our employees, clients, and communities. Company Description At NCW, we do our best to provide the brightest talent to the best companies across the country. Founded in 2000 our company’s purpose was to redefine the way people think about contract staffing. People come first in our business. Our services are refined with in-depth expertise in our industry verticals, construction, manufacturing, warehousing & distribution, and engineering. We care about finding solutions that benefit everyone involved: our clients, our candidates, and our workforce. \r\n\r\nNCW is an Equal Opportunity Employer. Diversity and inclusion are important components of our culture and hiring practices. NCW is an employer and business partner dedicated to elevating the quality of life of our employees, clients, and communities.

Location: Pittsboro, Indiana, US

Posted Date: 7/11/2025