Quality Representative

Job Description Job Description The Quality Representative contributes to meeting Langham Logistics goals of exceptional Client service, quality, process improvement, and profitability by performing the following tasks: Ensuring accurate shipping and receiving by performing QC checks on all incoming and outgoing materials; Gathering all applicable information to determine if a shipment has a discrepancy Ensuring accurate inventory management by ensuring materials are dropped into deviation accurately Collaborate among departments on discrepancies or questions for deviating material Assisting the Quality Manager with projects; Ensuring proper Client communication as it relates to Quality issues according to the SOPs and/or the Client Quality Agreement. Performing accurate inventory counts, identifying and tracking errors, and communicating with external and internal stakeholders to support case management. The Quality Representative is expected to: Work according to Langham Logistics company values, policies and procedures; Meet established quality and productivity metrics; Keep work areas neat and clean; Accept or reject material based on quality/regulatory standards and Client requirements; Physically check all incoming and outgoing materials for damage and other discrepancies; Identify and report discrepancies between paperwork/orders and physical product delivered; Initiate and oversee quality records in QT9; Collaborate with cross-functional teams to ensure product accurately segregated and marked in deviation area; Ensuring proper documentation for client communication as it relates to discrepancies and damages Provide courteous, professional service to both internal and external stakeholders; Present a positive image of Langham Logistics. Critical Skills and Knowledge Communication – ability to effectively communicate to internal and external teams both verbally and written in an appropriate manner. Analytical Skills – ability to thoughtfully analyze a wide variety of information and data to make key decisions regarding potential risks associated with product quality. Proactiveness – ability to anticipate potential problems and risks related to product, operations, and investigate solutions. Organization – ability to manage multiple quality records with various due dates to ensure timely completion and maintain records in a readily retrievable format High detail orientation and accuracy. Education and Experience High school diploma or GED required. 1-2 years’ experience in Quality Control or related field within a GMP facility Forklift experience a PLUS Physical Demands and Work Enviornment Work is performed in a warehouse/office/external environment with multiple zones of varying temperature: frozen, refrigerated, controlled room temperature, and environmental. Physical movements including bending, stooping, and lifting up to 50 pounds as part of daily work routine. Will be working on concrete in a warehouse environment (subject to heat and cold).

Location: Easton, Pennsylvania, US

Posted Date: 7/11/2025