AMMEGA

IT Analyst - Hybrid

Job Location

Sorocaba, Brazil

Job Description

Join to apply for the IT Analyst - Hybrid role at AMMEGA 14 hours ago Be among the first 25 applicants Join to apply for the IT Analyst - Hybrid role at AMMEGA Provide first and second-level technical support to end-users for hardware, software, and network issues. Install, configure, and maintain operating systems, software applications, and IT infrastructure. Monitor and support daily IT operations, ensuring optimal system performance and uptime (ERP Totvs). Assist in the management of cloud and on-premises systems, including Microsoft 365, Active Directory, and file servers. Troubleshoot and resolve technical issues related to workstations, printers, mobile devices, and connectivity. Coordinate with vendors and third-party service providers for system upgrades, procurement, and support. Maintain IT asset inventory and documentation, ensuring records are accurate and up to date. Support cybersecurity initiatives, including patch management, antivirus monitoring, and access controls. Assist with onboarding and offboarding processes, including user account setup and deactivation. Participate in IT projects and contribute to the implementation of new technologies or process improvements. Individual Responsibilities JOB DESCRIPTION Provide first and second-level technical support to end-users for hardware, software, and network issues. Install, configure, and maintain operating systems, software applications, and IT infrastructure. Monitor and support daily IT operations, ensuring optimal system performance and uptime (ERP Totvs). Assist in the management of cloud and on-premises systems, including Microsoft 365, Active Directory, and file servers. Troubleshoot and resolve technical issues related to workstations, printers, mobile devices, and connectivity. Coordinate with vendors and third-party service providers for system upgrades, procurement, and support. Maintain IT asset inventory and documentation, ensuring records are accurate and up to date. Support cybersecurity initiatives, including patch management, antivirus monitoring, and access controls. Assist with onboarding and offboarding processes, including user account setup and deactivation. Participate in IT projects and contribute to the implementation of new technologies or process improvements. Shared Responsibilities Administer and maintain business processes through management and administration systems. Ensure systems and processes comply with global and local regulations. Support the IT LATAM South management in the execution of regional projects. Stakeholder Relations Assist with information updates and data analysis tasks. Ensure processes are correctly applied within management and administration systems. Ensure the proper implementation of AMMEGA's cybersecurity policies and processes. Actively participate as the ITC group representative on the LATAM East & South steering committee. Bachelor's degree or Engineering degree in Computer Science, Systems Engineering, or a related field. Minimum of 2 years of experience in a generalist IT support or analyst role. Hands-on experience with ERP basis, IT infrastructure, and telecommunications. Experience with Windows desktop and Server environments. Familiarity with networking principles (TCP/IP, DNS, DHCP). Experience with help desk systems and remote support tools. Excellent knowledge of technical support, information analysis, and IT hardware/software systems. Interpersonal skills and verbal and written communication skills Fluent Portuguese and English; Spanish is a plus Experience in Azure management and data governance. Knowledge in programming logic and development in HTML and Java Script languages. SQL Server or RDBMS is a plus Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Automation Machinery Manufacturing Referrals increase your chances of interviewing at AMMEGA by 2x Sign in to set job alerts for “Information Technology Analyst” roles. Security Engineer - Remote Work | REF150810 Data Science / Data Engineer - Remote Work | REF170336 We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr

Location: Sorocaba, São Paulo, BR

Posted Date: 7/11/2025
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AMMEGA

Posted

July 11, 2025
UID: 5259807023

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