Customer Support Specialist

Get AI-powered advice on this job and more exclusive features. We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures. Responsibilities Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support Representatives Requirements Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Sur LATAM by 2x Sign in to set job alerts for “Customer Support Specialist” roles. Traveler Care Specialist, Luxury Travel (Customer Service, Sales) Customer Support Specialist (Phone) - Contractor Remote Admin Assistant | Full-Time | Work with U.S. Companies Talent Pool - Operations Support Associate (Chinese and English) Customer Support Consultant, emails/live chats (Remote) (Chinese and English) Customer Support Consultant, emails/live chats (Remote) (Chinese and English) Customer Support Consultant, emails/live chats (Remote) (Chinese and English) Customer Support Consultant, emails/live chats (Remote) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr

Location: Brazil, BR

Posted Date: 7/11/2025