Technical Support L1

Technical Support L1 Here at Nelogica, we develop technological solutions for the financial market, offering several opportunities within our Technical Support team! Our products are a reference for operators in the stock market and cryptocurrencies. We seek professionals with an affinity for technology, the financial market, and customer service. If you identify with this profile and are passionate about adding value through specialized support focused on service excellence for our customers and partners, check out this vacancy! Main responsibilities: Providing international customer service via Zendesk (chat and email); Supporting customers to ensure optimal use of our products (Profit, Vector, BlackArrow, etc.); Resolving queries and analyzing critical cases; Opening and monitoring calls through Jira; Collaborating proactively with the team to deliver customer-focused actions. Essential requirements: Technical education or ongoing undergraduate degree in technology areas; Intermediate to advanced English proficiency; Availability to work on a 5x2 shift with rotating days off; Willingness to work 100% in person in Porto Alegre/RS; Passion for customer service and problem-solving. Desirable skills: Knowledge of the financial market; Professional experience in technical support and multichannel service; Experience with Zendesk or similar platforms. We value additional experiences beyond professional performance, such as academic involvement (research projects, mentoring, courses, competitions), community engagement, volunteer work, and more. We also promote an inclusive environment that values all trajectories regardless of gender, sexual orientation, race, ethnicity, or disability. Additional information Seniority level: Associate Employment type: Full-time Job functions: Customer Service, Information Technology, and related fields Industries: Software Development, Capital Markets, IT Services, and Consulting Referrals can increase your chances of interviewing at Nelogica by 2x. Get notified about new Technical Support Specialist jobs in Porto Alegre, Rio Grande do Sul, Brazil . J-18808-Ljbffr

Location: Porto Alegre, Rio Grande do Sul, BR

Posted Date: 7/11/2025