Customer Experience Analys

Customer Success Analyst at Simplus a 1WorldSync Responsibilities include: Support the management of customer success areas with the implementation and monitoring of KPIs . Control conversion rates at all stages of the customer relationship process. Participate in the creation and execution of management processes. Transform data into relevant information, generating insights for strategic decision-making. Maximize the performance of current processes. Onboard and train customers on the platform. Support internal and external customer queries. Required Skills and Experience: Minimum 6 months of experience in customer service. Proactive, motivated, and empathetic. Ability to work in a team. Persuasion skills. Negotiation skills. Desired Skills and Experience: English language proficiency is desirable. Why join Simplus a 1WorldSync? We are the first and only technology company in Brazil specializing in automating the complete product registry, employing digital transformation across the consumer ecosystem. We facilitate business between industries and retailers across South America. Our platform captures, validates, and distributes over 160 product information and images, ensuring quality for both physical and digital sales channels. It is designed for product launches, sales cycle anticipation, and centralized portfolio management. We connect industries and retailers nationwide with product information and images to support digital transformation and enhance process efficiency in retail and industry sectors. As an equal opportunity employer, Simplus a 1WorldSync is committed to providing an environment free from discrimination and harassment. Employment decisions are based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration regardless of race, color, age, religion, sex, gender identity, sexual orientation, nationality, family or parental status, veteran, disability, or other protected statuses. J-18808-Ljbffr

Location: Joinville, Santa Catarina, BR

Posted Date: 7/10/2025