Customer Support Representative - German speakers

Customer Support Representative - German speakers Be among the first 25 applicants - 5 days ago We are SkillOnNet, a leader in igaming entertainment, dedicated to providing our customers with the most entertaining and trustworthy experience while reinventing the gambling industry. Our portfolio includes over 30 well-known brands such as PlayOJO, DruckGluck, BacanaPlay, and Genting. Committed to long-term development and sustainability, we aim to revolutionize our industry for the benefit of our players, our company, and the entertainment sector as a whole. Job Description As a Customer Support Representative, you will interact with customers to assist with their inquiries. Representing our company, you should possess a vibrant and responsible character and be able to work in shifts. Your Responsibilities Communicate effectively with customers in their designated language. Maintain a high standard of quality, with attention to detail and accuracy. Provide an outstanding client experience and resolve issues on first contact. Resolve product and service issues by clarifying complaints, identifying the origin of issues, explaining solutions, and following up. Respond to inquiries via Webchat, Email, and Phone promptly and professionally. Escalate requests when necessary. Investigate player issues thoroughly. Promote a “Safer Gaming” philosophy. Stay up-to-date on rules, processes, and licensing requirements. Contribute to team efforts by achieving set results. Engage customers proactively and go above and beyond. Participate in onboarding programs. What We Are Looking For Native or fluent in German. Customer service experience is preferred but not mandatory; training is provided. Strong communication and active listening skills. Customer-oriented with the ability to adapt to diverse characters. Proficiency in computer use and touch typing. Ability to perform under pressure. Accountability and conscientiousness. What's in it for YOU? Attractive salary package. Monthly incentive bonus. Monetary vouchers on birthdays and special occasions. Fully equipped kitchen and entertainment space. Options to enroll in medical insurance and pension plans. Engaging company activities including monthly lunches, gatherings, sports teams, and competitions. Opportunities for professional growth within one of the world's largest iGaming organizations. Work Environment SkillOnNet values its people, fostering a family-oriented global culture. We prioritize our employees' well-being by providing relevant tools and benefits. Seniority level Entry level Employment type Full-time Job function Customer Service Industries Gambling Facilities and Casinos J-18808-Ljbffr

Location: Buenos Aires, Espírito Santo, BR

Posted Date: 7/10/2025