Retail Operations Manager

ABOUT FLABELUS At Flabelus, we don't just design shoes — we tell stories . Inspired by literary characters, we blend fashion, creativity, and sustainability to create a unique universe. Every pair of Flabelus is born with a purpose: to dress with elegance, comfort, and consciousness. We’re looking for someone to be the visible face of our brand , someone who embodies our values and shares our passion for soulful design. ️ YOUR MISSION AS RETAIL OPERATIONS MANAGER To lead and elevate the Flabelus experience in the physical retail channel by developing a comprehensive retail strategy that combines operational excellence, profitability, and a deep commitment to brand identity . You will play a key role in ensuring that every physical touchpoint reflects the unique Flabelus universe. RESPONSIBILITIES Design and implement the global retail strategy , aligned with brand identity and focused on profitability and customer experience Lead the day-to-day operations of physical stores , ensuring excellence in customer service, visual merchandising, and achievement of sales targets Coordinate with internal teams (Operations, Communication, ECommerce, Expansion, People, and Finance) to ensure a seamless and consistent omnichannel experience Identify the needs of the retail team and oversee training programs aligned with brand values and commercial objectives Analyze store performance using key KPIs (sales, traffic, conversion rate, average ticket, profitability) and propose improvement actions Optimize retail management processes and tools , maintaining operational efficiency while preserving the brand’s warmth and human touch Ensure a distinctive customer experience and stay up to date with retail trends, technologies, and best practices to foster innovation ✅ WHO ARE WE LOOKING FOR? Higher education background (ideally a Master’s degree) in Fashion, Business Administration, Marketing, International Trade , or related fields At least 5 years of experience in similar roles within fashion, footwear, lifestyle, or cosmetics—preferably in international environments Natural leader with the ability to manage teams and coordinate multiple stakeholders effectively Proficient in tools such as Excel, PowerPoint, and Power BI You speak native-level English and Spanish fluently (French is a highly valued plus). You have a true passion for retail, a keen eye for detail, and a strong affinity for purpose-driven brands WHAT DEFINES YOU AS A FLABELUS PERSON ✨ A positive attitude and a problem-solving mindset A deep appreciation for art, fashion, and literature A strong commitment to sustainability and conscious consumption Empathetic and respectful leadership Clear and honest communication A passion for challenges and exceeding expectations WHAT WE OFFER The chance to be part of a brand in full international expansion A young, creative, and human environment where ideas truly matter Real opportunities for professional growth Travel, fashion, culture… and one clear mission: to bring the magic of Flabelus to the world

Location: Madrid, Community of Madrid, ES

Posted Date: 7/10/2025