Technical Support Specialist (2nd level)

e’re hiring! Join our team as an Experienced IT Support Technician (2nd Line / Desk Side Support) based at our client's site. We’re looking for a proactive, hands-on professional with solid networking and infrastructure support skills who can provide top-notch customer service , resolve tickets efficiently, and deliver smart hands support for on-site and remote issues. What you'll do: Provide 2nd line desk side support via walk-in Tech Hubs, on-site visits, or remote tools Troubleshoot hardware/software issues on desktops, laptops, and mobile devices Support networking, MS Office 365, Windows OS (XP to 11), and Active Directory tasks Handle installation and upgrades of supported hardware/software Collaborate with support centers and maintain accurate ServiceNow records Flexibility and mobility are key — a valid driving license and access to a vehicle are essential, as some travel may be required. What you bring: Strong problem-solving and troubleshooting abilities Great communication skills — both with users and technical teams A customer-first mindset and the ability to work independently or as part of a team Knowledge of networking basics and infrastructure support ✅ Nice to have (but not required): CompTIA A / Network certifications What"s next: It"s best to apply today, because job postings can be taken down and we wouldn"t want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we"ll be happy to assist! The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you! About us We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn , Facebook and Instagram where we regularly post insights from our colleagues. We want to inform you that there are currently scams targeting job seekers by falsely using our company"s name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused. Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them. If you suspect you"ve been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification. Key Points to Remember: * Legitimate job offers only follow interviews conducted with our hiring managers or clients. * We will never ask for payment at any stage of the recruitment process. Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.

Location: Catalonia, ES

Posted Date: 7/10/2025