CMDB Discovery Specialist (Pharmacetical Sector)

Omega CRM Consulting is looking for a CMDB Discovery Specialist that would like to collaborate with one of the top global pharmaceutical companies. We are seeking a CMDB Discovery Specialist with hands-on experience in ServiceNow Discovery to join our Process and Governance Team. The primary responsibility of this role is to configure and optimize the discovery of IT assets across the enterprise, ensuring accurate and up-to-date data in the Configuration Management Database (CMDB). While ServiceNow is our primary platform, experience with other discovery tools is a plus. Other activities are part of this position such as data clean-up, collaborating on writing SOPs, delivering training, and working hand in hand with our business. Key Responsibilities: Configure, manage, and optimize ServiceNow Discovery to identify and map infrastructure components and services. Perform data cleanup and normalization activities to maintain CMDB integrity and process duplicates or stale records. Develop, implement, and maintain data quality standards, policies, and procedures for the CMDB. Perform regular data quality assessments and reports to identify and address discrepancies, inconsistencies, and errors. Collaborate with infrastructure, network, application teams, and other stakeholders to ensure accurate discovery coverage and updates in the CMDB. Monitor and report on data quality metrics, trends, and key performance indicators (KPIs) to senior management and relevant stakeholders. Provide guidance and support to CMDB users, ensuring they understand data quality expectations and best practices. Support CMDB System Owner in updating documentation, SOP (Standard Operation Procedures) and conducting training. Basic understanding on analysis of discovery logs and troubleshoot issues related to probes, sensors, and patterns. Experience / Skills Strong knowledge of CMDB data modelling, data governance, and data lifecycle management principles. Experience with discovery tools preferably with ServiceNow (e.g., BMC Discovery, Tanium, SCCM, Qualys). Experience in data quality management within a CMDB context. Familiarity with ITIL, and service management tools, preferably with ServiceNow. Positive attitude, excellent communication and collaboration skills, with the ability to work effectively with diverse teams and stakeholders. Strong problem-solving and analytical skills to identify data quality issues and devise solutions. Ability to quickly grasp new concepts, tools, and technologies. Strong verbal and written communication skills in English. What do We offer Permanent contract. Flexible Schedule. We make it easy. Balance your professional and personal life. Trainings & Certifications. Improve your skills and get the official certificate from our main partners. Home Office. Flexible retribution (public transport ticket, Ticket restaurant, …). Health insurance. OMEGA in action. Our commitment to a better society is not just an intention. About us Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580 professionals from 24 nationalities, and 2,500 certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: Talent, Flexibility, Commitment, and Innovation. We grow Together.

Location: España, ES

Posted Date: 7/10/2025