1st Line Support Engineer

IT Support Operator – Short-Term Temp Contract Location: Cardiff - hybrid working Rate: £19.52 per hour Hours: 35 per week (Shifts between 8am–5pm) An organisation based in Cardiff is looking for an experienced 1st Line Support professional to cover a short-term assignment. What you’ll be doing: First point of contact for all IT support queries (via phone, portal, email, Teams) Logging and resolving Incidents and Service Requests Basic troubleshooting of hardware, software, and user access issues Creating, modifying, and deleting user accounts Supporting users with software and device setups Keeping accurate records and documentation of fixes Promoting good IT security practices Updating the internal knowledge base with fixes and workarounds What they’re looking for: Previous experience in a 1st line IT support or service desk role Confident using a ticketing system to log and manage incidents Strong communication skills and a helpful approach Comfortable working onsite in Cardiff Able to start at short notice Start ASAP. Apply now if you’re at a loose end and have experience in user support, thanks

Location: Cardiff, CF10, GB

Posted Date: 7/9/2025