Head of Operations

Head of Operations (Residential & Mixed-Use) London, with regional travel £60,000 - £70,000 DoE bonus benefits Full-time, permanent On-site, Monday to Friday (with occasional flexibility) Macdonald & Company is exclusively retained by a privately held real estate investment and development business to appoint a Head of Operations. This is a rare opportunity to take ownership of a growing residential and mixed-use portfolio, working directly with a hands-on board and playing a lead role in shaping operational strategy. With a strong existing asset base (850 units) and active acquisition pipeline, the company is focused on long-term value creation through efficient portfolio management, strong lease structures, and high-performing local partnerships. Key Responsibilities: Take ownership of the day-to-day operations across a varied portfolio including residential blocks, mixed-use schemes, and institutionally leased assets Oversee service charge structuring, block compliance, contractor performance, and lifecycle maintenance Reduce voids, drive yield, and ensure tenancy and lease compliance Build and manage relationships with third-party stakeholders including housing associations, local authorities, and care operators Contribute to lease negotiations and portfolio planning, especially as the business shifts toward long-term institutional leasing arrangements Deliver clear, data-backed operational updates directly to the board Play a key role in the mobilisation of new schemes and integration of acquisitions Support the continuous improvement of internal systems, processes, and property performance What We’re Looking For: Experience in residential operations, tenancy compliance, and portfolio oversight — with proven success managing non-AST / institutional lease structures Confident overseeing operational performance, reporting, and property-related financials Comfortable in lean, fast-moving environments — able to build from the ground up while delivering on immediate priorities A natural relationship builder, with the ability to work across professional and public sector stakeholders Strategic yet hands-on — equally at home on site and in board-level discussions Someone with the ambition to grow into a director-level role as the business scales Ideal Backgrounds May Include: Build to Rent (BTR), Housing Associations, Family Offices, Principal-Led Developers, or Real Estate Investment Businesses Prior responsibility for mixed portfolios including residential, retail, and/or public sector leases Launch/mobilisation experience for resi schemes or new asset acquisitions MRICS, FARLA, AssocRICS or similar qualifications welcome but not essential

Location: London,, GB

Posted Date: 7/9/2025