Customer Care Professional

Our international client, leader in supply chain services and whose European HQ is based in the area of Leiden, is looking for a self-motivated candidate to join its driven team as Customer Care Associate. The Customer Care Associate is responsible for taking good care of the customer’s base. Therefore, the Associate needs to be service-oriented and use his/her analytical thinking skills to provide a high level of service to customers across different vertical markets. In this role, success will be evaluated by building solid relations with external customers and internal teams. *NB- Start date is 1 August 2024, applicants must be available to start then Responsibilities/Tasks Customer & Product Support Troubleshoot logistic, product and procedural issues Act as a customer advocate to ensure timely delivery and engage in customer complaint process Complaint handling Actively participate with Client Services team to improve processes and efficiency utilizing ACE tools Add value to internal and external customers Order Support Purchase Order/Contract review; order qualification; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments Phone support – field inbound calls regarding customer inquiries and orders Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication Proactive Outbound Follow Up Communication for new customer after they placed their first order Lead qualification and follow up with Sales Quote Management Account Set Up & Management Customer Relationship Management & ERP database maintenance Coordinate with Sales and customer to enter appropriate account information Return Materials Authorization for post-sale services Complete projects with little supervision and/or direction Requirements Bachelor’s degree in Business or related field Fluency in German Professional written and verbal English communication skills are required to clearly convey ideas, information, and concepts You are available to start at the beginning of August 2025. Experience with an ERP/CRM database and superior attention to detail to accurately input data and navigate a database are required Experience working with international customers Ability and desire to learn client base and industries Ability and desire to succeed in a cross-functional working environment required

Location: Leiden, South Holland, NL

Posted Date: 7/9/2025