PESSOA SUPERVISORA DE SERVIÇO AO CLIENTE

Join to apply for the PESSOA SUPERVISORA DE SERVIÇO AO CLIENTE role at Vero Internet . We work tirelessly to connect people. Working at VERO is an ideal opportunity for those who enjoy challenges. More than that, it’s a chance to gain knowledge and develop in a future-oriented company. Our CRM team is growing; see below for more information about the position. Responsibilities and duties Recommend process changes to minimize risks; Monitor and track the implementation deadlines of action plans; Manage service quality and the customer service process; Monitor service quality and introduce improvements based on SLA requirements; Supervise teams technically and administratively, resolve issues, and provide guidance; Track user satisfaction and ensure deadlines are met; Plan and execute ongoing training and continuous improvement processes for IT procedures. Requirements and qualifications Previous experience in monitoring and/or supervising procedures and standards is desirable; Leadership and team organization skills; Ability to work with metrics and performance indicators; Ongoing graduation in IT fields and leadership courses are desirable. Additional information Work hours: Monday to Friday, 13:00 to 15:00/16:00 and 22:00, and alternating Saturdays (one week yes, one week no) from 08:00 to 12:00/13:00 to 17:00. We offer: Results-based Participation Program (PPR); Medical and Dental Assistance; Meal or Food Voucher; Life Insurance; Vero Social Assistance Program (PAS); One day off during your birthday month; Corporate University; Totalpass discounts at gyms/sports centers; Childcare assistance; Assistance for PCD children; Internet benefits. This position is open to PCD candidates. At Vero, we value diversity, believing that sharing ideas and perspectives is essential to reflect the diversity our clients need. Vero values Privacy and Data Protection. Candidate data will be handled according to our Privacy Policy at https://verointernet.com.br/politica-de-privacidade/ in the section "WHEN YOU APPLY FOR OUR JOB OPENINGS". Senioridade Not Applicable Employment type Full-time Job function Other Industries Telecommunications J-18808-Ljbffr

Location: Conselheiro Lafaiete, Minas Gerais, BR

Posted Date: 7/9/2025