Customer Service Agent

Customer Service Agent Our client is a leading supplier of white goods to businesses across the UK and Europe. They provide high-quality appliances and tailored solutions to retailers, property managers, and commercial clients. Their focus on customer satisfaction and operational excellence sets them apart in the industry. Role Overview The client is seeking a Customer Service Agent to be the first point of contact for their B2B customers. The successful candidate will play a vital role in maintaining strong client relationships by responding to enquiries, managing orders, coordinating deliveries, and providing post-sale support. Key Responsibilities Handle incoming calls and emails from business customers regarding orders, deliveries, product details, and service queries Conduct outbound calls to build client relationships and share updates or promotions Process orders and returns using the internal order management system Liaise with logistics, sales, and technical departments to resolve customer issues Provide product guidance and troubleshooting support for white goods Maintain accurate records of all customer interactions and feedback Highlight recurring issues and recommend improvements to enhance service quality Assist account managers with client communications and regular updates Requirements Previous experience in a customer service role, preferably in a B2B or technical environment Strong verbal and written communication skills Ability to handle multiple tasks and prioritise effectively Proficiency in CRM systems and Microsoft Office Suite Knowledge of white goods or similar technical products is advantageous A proactive, solution-oriented approach What’s on Offer Competitive salary and benefits Opportunities for professional growth and training A collaborative and supportive working environment Employee discounts on products Interested? Please Click Apply Now! Customer Service Agent - Stoke on Trent

Location: stoke on trent, ST1, GB

Posted Date: 7/8/2025