Internal Account Manager

Internal Account Manager | Permanent | Telford | £26,000-£28,000pa Bonus Are you a detail-oriented professional with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy building strong client relationships? We are currently seeking an organised, proactive, and customer-focused Internal Account Manager to join a dynamic internal sales team. In this key role, you will serve as the primary point of contact for a portfolio of accounts, ensuring the seamless delivery of products and services while supporting commercial growth initiatives. Key Responsibilities: * Develop and maintain strong relationships with customers, understanding their needs and ensuring high levels of satisfaction * Process and manage customer orders from entry through to delivery, maintaining accuracy and timeliness * Communicate proactively with customers regarding order status, shipping details, and any potential issues * Liaise with internal departments to ensure smooth execution of customer requirements * Handle customer enquiries and complaints with professionalism and a solutions-focused approach * Maintain internal systems and ensure up-to-date, accurate data * Support external account managers with onboarding new clients and preparing for account reviews * Participate in customer-focused projects and initiatives to enhance service and operational performance * Hours: Monday–Friday, 8:45am–5:00pm (37.5 hours/week) Benefits: * 25 Days Annual Leave Birthday Off * Pension Scheme * Annual Bonus * Health Cash Plan * Laptop & Mobile Candidate Profile: * Experience in customer service, account management, or internal sales within the manufacturing industry * Strong organisational skills and the ability to prioritise under pressure * Excellent communication skills, both written and verbal * A collaborative mindset and commitment to delivering a high standard of service * Good IT literacy, including Microsoft Office (Excel, Word, Outlook, Teams) Apply now, or for more information please contact Lydia Johnson at Seymour John Recruitment Limited

Location: Telford, Telford and Wrekin, GB

Posted Date: 7/8/2025