Planner (Social Housing)

Social Housing contractor looking to recruit a full-time temporary Planner / Scheduler Duties - Take calls directly from tenants regarding maintenance and repairs - Raising repairs - Prioritise repairs by urgency, trade and location to ensure the most efficient use of resources - Manage operatives diaries - Follow up with operatives and manage allocation of workload - To liaise with tenants, client and operatives ensuring they are fully informed of any operational changes to complete the requested repair - Ensure that all repair activity information is fully entered onto system in a timely and accurate manner - To assist with arranging pre and post inspections for the Supervisors and record - To provide administrative support for the service as required - Ability to manage customer service complaints and resolve to a satisfactory resolution - To carry out any other reasonable duties as may be required by the business - To promote good working relationships with your colleagues and the company's clients and suppliers Required Experience & Knowledge Previous experience within a call centre environment Dealing with telephone enquiries Previous experience within a customer service role Competent in MS Office Customer Service focus Ability to work on own initiative and as a team member Excellent verbal and written communication skills Organised and efficient administration skills Knowledge of Kirona DRS and / or TriRiga Please send full up to date CV with your application RG Setsquare is acting as an Employment Business in relation to this vacancy

Location: London, EC1, GB

Posted Date: 7/8/2025