IT Field Engineer

IT Field Engineer Covering South East Salary: DOE (Security clearance or willingness to apply will be required for this role) Role Purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key Responsibilities: Practice quick win processes Repair, diagnose, and replace PCs, laptops, printers, servers, retail equipment, and associated peripherals Perform desk-side support to our client's customers as requested Complete part movements (RMA generation and physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines Assist other engineers in the delivery of service to our client's customers Cover site roles as required due to planned or unplanned absence Achieve KPI target of 5 visits/fixes per day Communicate with Call Administration and the Branch throughout the day to effectively manage all call details in real time and gain full understanding of the customer's SLA requirements Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time through accurate and quality updates Carry out any other reasonable request from line management Be able to carry out customer rebuilds and desk-side configuration Carry out AV and printer repairs Be able to deliver IMAC projects with minimal supervision Participate in 24/7 coverage via a rota system Act as mentor to Grade 1 through to Grade 3 Engineers May be expected to train on new technologies such as AV or Cisco May be expected to step in for FDM on occasion and/or to project manage Be compliant with management system policies, company policies and guidelines, and take responsibility for health and safety in the workplace Must be professional and presentable at all times Must have a full UK driving licence where required to perform the role Respond to any requests for information from line management in a timely manner Work a certain amount of overtime when required Be familiar with customer policies and processes where applicable Be approachable and accepting of training requirements related to the role Maintain the skills and knowledge required to perform the role to the required standard Must be able to embrace new technologies and adapt to change Maintain company assets in good working order and general condition Skills and Experience: Excellent customer-facing skills AV experience Excellent knowledge of common software products Cisco/Sun experience Trained in desktop, laptop, printer, and server support Understanding of key client-specific procedures Knowledge of PC, laptop, printer, and associated peripheral operation

Location: South East, GB

Posted Date: 7/8/2025