IT Support Specialist

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. Location This is a on-site role. This model requires the ability to work from our office in São Paulo . Our office culture is designed to foster in-person innovation, collaboration, and connection with team members local and visiting from other global offices. The Opportunity Our IT Support team provides world class support, no matter the technical need. As an IT Support Specialist , you’ll serve as one of the primary points of contact for all things IT. A true jack-of-all-trades, you'll be a go-to for installation, integration, maintenance, troubleshooting, and upkeep of the software and systems that keep WillowTree running. We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry while pushing to make our industry more representative. Because of this responsibility, we need candidates who value diversity and inclusion through their work, team collaboration, or mentorship. So in your cover letter, we encourage you to reflect on diversity, equity, and inclusion. Responsibilities Effectively work with technical and non-technical end-users to resolve software and hardware issues Administer and support the latest versions of MacOS and Windows Resolve A/V and conference room issues (Zoom, Meet, Webex, etc) Collaborate with our IT team in other locations to orchestrate cross-site company-wide meetings Set up workstations and train new users on company software and systems (e.g. Okta and other SaaS systems) Troubleshoot complex issues in person and virtually Manage and purchase IT inventory and coordinate repair of a variety of hardware (e.g. laptops, desktops, accessories, phones) Manage accounts across multiple offices (e.g. G-Suite Console) Understand networking fundamentals and will be our onsite hands for core networking issues (switching, routing, WiFi access points Qualifications/Skills Experience providing second or third-tier IT technical support A familiarity with helpdesk ticketing systems (e.g. Jira Service Management) Track record of continuously learning new technologies and a drive to seek answers via research to obscure issues Ability to effectively communicate technical concepts to technical and non-technical end-users You're extremely organized and possess a belief in documentation A self-starter that can operate independently or collaboratively with IT colleagues across offices An eye for detail and a drive to find root cause issues rather than just band-aid fixes Even if you don’t have expertise in all of the qualifications listed, we value new perspectives and backgrounds and encourage you to apply. We’re committed to building a diverse company that reflects the diversity of our users. We’re committed to growth-mindset. Bonus Points Experience working with a digital agency Experience with: Mist wireless systems or Meraki systems Okta, Kandji, or 1Password Scripting languages such as Python, Bash, etc. Create a Job Alert Interested in building your career at TELUS Digital Brazil? Get future opportunities sent straight to your email. Apply for this job * First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select Degree Select End date year LinkedIn Profile Website LinkedIn URL (Please list N/A if you don't have one) * How did you hear about us? * Select Where did you hear about us? * Select Have you interviewed with Poatek/TELUS before? * Select Are you legally authorized to work in Brazil? * Select Please select your English language proficiency. We ask that you submit your resume and any other application materials in English. The interview process will be conducted in English. * Select If you were referred by a team member, please provide their name. J-18808-Ljbffr

Location: São Paulo, São Paulo, BR

Posted Date: 7/8/2025