Global Head of Supporter Care

Global Head of Supporter Care Home-based (UK preferred), with occasional travel to London (expenses covered) Contract: 12-month fixed-term maternity cover (potential for 15 months depending on start date) Full-time, 37.5 hours per week with flexible working Salary £45,000-£50,000 per annum depending on experience Are you an experienced self-motivated strategic thinker with an understanding of supporter engagement principles, and a passion for animal welfare? Charity People are delighted to be partnering with a progressive, dynamic, and global organisation dedicated to ending cruelty and restoring respect for all animals throughout Asia. Since 1998, they've been at the forefront of animal welfare, with a landmark mission to end bear bile farming. With three sanctuaries already open and a commitment to bring home every last bear by 2026, this organisation truly gets things done. Their values are rooted in compassion, collaboration, and continuous improvement, and they are proud to be known for their supportive, inclusive culture and ambitious, forward-thinking team. The Global Head of Supporter Care will lead a team responsible for delivering exceptional supporter care and gift processing across five key fundraising markets. You'll work closely with colleagues in Data, Insights & Technology, Individual Giving, Global Partnerships, and Communications to develop supporter relationships, inspiring a deeper partnership with the organisation. This is a unique opportunity to shape a global supporter care programme and build a best-in-class experience for a loyal and passionate donor base. Key responsibilities Leading and inspiring a strong, dedicated and high-performing Supporter Care and Gift Processing Team to deliver high-quality supporter care Overseeing accurate and efficient gift processing and income acknowledgement Collaborating with internal teams to ensure seamless donor journeys and appeal responses Monitoring supporter feedback to inform strategy and increase retention Driving continuous improvement and innovation across supporter care operations You'll bring strong experience in a customer service role, ideally within a fundraising or supporter care environment. You're highly organised, detail-oriented, and thrive in a fast-paced, remote-working setup. Your communication skills are second to none, and you're known for your empathy, ability to stay calm under pressure, and ability to build strong relationships across teams and time zones. You'll be a strategic thinker who can translate vision into action, with a hands-on approach to problem-solving and a passion for continuous improvement. Experience managing people (especially remotely) is a plus, but more important is your drive, initiative, and hunger to grow in a supportive, mission-driven environment. This role would suit someone looking to step up into a leadership role, likely from a Supporter Care Manager position, who is excited by the opportunity to shape a global programme and make a real difference for animals. How to apply The application process is CV and supporting statement. For the full Job Pack and details on how to apply, please apply via the link below and Jen D'Souza at Charity People will be in touch. Early interest is encouraged as we are receiving applications on a rolling basis. Interviews will start taking place from mid-July 2025, with a view to start mid-August for a one-month handover Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Location: England,, GB

Posted Date: 7/7/2025