Return Specialist

Supply Chain, Returns Specialist, EMEA - always starts with the consumer in mind, manages the execution of a reverse flow and optimizes service and satisfaction. This role ensures a flawless and compliant way of processing the returns within the assigned portfolio of accounts of the Returns Specialist, while working with cross-functional stakeholders (internally and externally) to perform the needed actions to get the products back to the Nike warehouse and credit the customers. The Returns Specialist has a deep understanding of the business operations and, as a subject matter expert, advises on supply chain solutions and new capabilities, and works on capability transition. What are you going to do? Support day-to-day execution of returns operations, ensuring transactional and operational activities align with Nike’s financial and strategic objectives. Assist in maintaining and utilizing relevant Nike systems, tools, and reports to drive efficiency and meet operational targets. SAP knoweldge is a must. Collaborate with internal teams to uphold the Consumer Promise—delivering service, convenience, sustainability, and profitability across returns processes. Contribute to the refinement and implementation of process improvements within Nike Direct Reverse Logistics, helping optimize operational workflows. Provide operational insights to support E2E Supply Chain flow and assist in communicating complex information to teams and stakeholders in a clear and structured manner. What do we offer? A hybrid working model of 3 days in the office and 2 days from home. 25 vacation days for full-time employees. Commuting allowance of €0.23 per km, with a maximum of €23 net per office day. Work from home allowance of €5 per day on remote workdays. 8.33% holiday allowance. Participation in a pension plan, fully covered by Adecco for the first year. 25% discount in the employee store. Free access to the online learning platform, Adecco Academy. Access to gym facilities on campus. Where will you work? Nike, Inc., a global leader in athletic footwear, apparel, and innovation, is headquartered in Beaverton, Oregon, and serves as a beacon of inspiration for athletes worldwide. Its European Headquarters (EHQ) is located on a vibrant campus that reflects the brand's dynamic and innovative spirit. Surrounded by lush parks, cycling paths, and running tracks, the campus embodies Nike’s commitment to sustainability, health, and community. A melting pot of global talent, it fosters creativity and collaboration, driving forward-thinking ideas that shape the future of sports, culture, and lifestyle. What do we ask? Supply Chain Planning & Operations Expertise Preferred knowledge and experience in the Reverse Logistics flow (Post-Season/Returns SC processes) Experience in working with cross-functional teams and stakeholders to drive a best-in-class customer service Excellent verbal and written communication Ability to work with SLA’s and keeping track of set KPI’s for the customers under your responsibility Strong analytical skills and process improvement mindset Digital literacy: MS office, advanced Excel, SAP, Cognos, Tableau, Alteryx Are you interested? Apply now via the button. If you need more information about the team, the company, the role; feel free to send an email to nike@adecco.nl. We will be more than happy to support!

Location: Hilversum, North Holland, NL

Posted Date: 7/7/2025