Application support - L2/L3

Join to apply for the Application support - L2/L3 role at CFOTech IT Global Services Continue with Google Continue with Google Join to apply for the Application support - L2/L3 role at CFOTech IT Global Services Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google En CFO Tech estamos en búsqueda de un Application support - L2/L3 para sumarse al equipo de un importante cliente. This role requires both proven experience with technology and outstanding personal communication and customer service skills. The candidate likes to collaborate in multicultural environments and interact with stakeholders to resolve technical issues. You should be curious and eager to troubleshoot and resolve complex technical issues. The candidate will be expected to be able to manage, update, and provide tier 3 support for custom & 3rd Party applications built for Windows & Linux in a very fast paced environment. Success in this role requires a commitment to teamwork, collaboration, and demonstrated leadership skills. Responsibilities Manage and administer Custom developed applications as well as SaaS offerings. Ensure SQL Servers are performing optimally. Run CPU utilization and query analyzer and performance metrics. Ensure adherence to standards. Safeguard our production and staging environment by reviewing and ensuring that all deployments to production/staging are thoroughly reviewed and have passed the QA process. Make sure servers conform to SOP standards (Standard Operating Procedures). Manage server users, groups and permissions. Prioritize, analyze, troubleshoot and resolve or escalate any system issues in a timely manner. Provide end user technical support across all systems and devices. Follows up, tests, and troubleshoots as necessary Partners with development team on root cause analysis Keeps customers informed of case resolution. Interacts closely with other departments to provide first hand feedback from customers. Requisitos mínimos Required Qualifications Windows & Linux experience necessary. Linux server/user administration, light scripting (perl, python, ruby or other), and database experience (MySQL, MongoDB, PostgreSQL, Oracle, MemSQL, or other). Manage IIS, including load balanced applications, certificate monitoring, and deploying new sites & applications manually & via automated scripts and applications. Basic network understanding and how to troubleshoot network related issues in both Windows or Linux. Proven ability to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented. Ability to manage multiple conflicting deadlines and competing priorities. Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.) Ability to work independently with little direct supervision and as a part of a team. Outstanding analytical and organizational abilities. Ability to remain calm, composed and articulate when dealing with tough customer situations. Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, and TCP/IP protocols and applications Bachelor degree in Information Technology or related field (but could also be a student of any engineering or related career) Modalidad de trabajo: 100% remoto. Contratación directa con el cliente. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at CFOTech IT Global Services by 2x Get notified about new Application Support Specialist jobs in Greater Buenos Aires . Test Engineer Manual Career Opportunities at Dev.Pro - 01 QA Automation Engineer - Latin America - Remote We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr

Location: Buenos Aires, Espírito Santo, BR

Posted Date: 7/7/2025