VAR Coordinator CDR Team

Job description Overview Were looking for a proactive, highly organised VAR (Vehicle At Risk) Coordinator to join our fast-paced CDR team . This role follows a staggered shift pattern , with early and late shifts designed to ensure full coverage of our 6:00 AM 6:00 PM phone line and operational responsibilities. As a VAR Coordinator, you'll take the lead on managing Vehicle At Risk cases , working closely with internal teams, repair partners, and customers to prevent delays, resolve issues, and maintain high service standards. Youll also play a key role in customer communication, repair oversight, and managing inbound calls related to vehicle deliveries. Responsibilities Key Responsibilities: Primary Focus VAR (Vehicle At Risk) Case Management Monitor and manage Open Box cases Liaise with third-party partners Follow up on G2Gs and aborted deliveries Coordinate actions with BCAL and the Logistics team Provide daily progress updates by: Chasing workshops and partners for repair statuses Maintaining accurate trackers (Evo, Zendesk, workshop spreadsheet) Communicating updates to customers promptly Attend and contribute to daily VAR meetings: Present active case statuses Raise any blockers or risks to delivery timelines Warranty & Aftersales Coordination Manage warranty collections and returns: Confirm fault reports and eligibility Schedule drivers and prepare job cards Inspect vehicles post-repair and coordinate returns Compile and submit repair reports Keep internal systems and documentation updated Customer Support & Inbound Delivery Line Handle inbound calls for delivery and vehicle-related queries Support with RO (repair order) enquiries and vehicle transfer requests Deliver clear, professional communication to customers at all times What Were Looking For: Proven ability to manage fast-moving operational tasks Strong written and verbal communication skills Excellent attention to detail and a sense of ownership Proficiency in Excel and internal tracking systems Experience in customer service, logistics, or automotive operations is highly desirable Job Types: Full-time, Temporary Pay: From £13.69 per hour Benefits: Free parking On-site parking Schedule: Day shift Monday to Friday Weekend availability

Location: Carlisle, North West, GB

Posted Date: 7/6/2025