Help Desk Support Engineer

Service Desk & Onsite L1/L2 Support (2 Positions) Location : Nieuwegein / Papendrecht / Zwolle (must be based in 1 a choice of one of these locations ) Experience : 4 Years Salary : €46,000 – €55,000 per annum (Based on experience and skill level) Work Type : Full-Time, Onsite (5 days per week) Languages : Dutch (C1 level, mandatory) and English Other Requirement : Valid driving license and own vehicle About the Role We are seeking skilled Service Desk & Onsite L1/L2 Support Analysts to join our IT support team. This role involves both remote and onsite support responsibilities, providing technical assistance to end-users, resolving hardware/software issues, and ensuring business continuity across locations. This is a customer-facing role requiring regular travel within the Netherlands, best suited for professionals who are hands-on, service-oriented, and able to work independently. Key Responsibilities Act as the first point of contact for IT support (phone, email, chat, ticketing system) Provide L1 and L2 support for a range of IT issues including hardware, software, and connectivity Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices Manage user accounts, password resets, and permissions in Active Directory Support remote access (VPN), Microsoft 365, email, and other enterprise tools Assist with desk setups, hardware deployment, and meeting room technology Maintain and track IT assets and update documentation as needed Escalate issues appropriately while ensuring resolution within agreed SLAs Deliver a high standard of customer service and user satisfaction Adhere to ITIL-based service management processes and internal KPIs Travel to client offices as required Required Skills and Qualifications 4 years of experience in L1/L2 IT support (Service Desk and/or Onsite) Proficiency in Windows OS, Microsoft 365, Active Directory, and common enterprise systems Understanding of basic networking (TCP/IP, DNS, DHCP, VPN) Familiarity with ITSM tools like ServiceNow, Jira, Remedy, or HPSM Strong communication skills in Dutch (C1) and English Ability to diagnose and resolve technical issues independently Excellent interpersonal and customer service skills Valid driving license and own transport (travel is required) Apply now with your updated CV to be considered for this exciting opportunity.

Location: Zwolle, Overijssel, NL

Posted Date: 7/6/2025