Service Advisor

Our client is seeking a Service Advisor to join their team, based in East London. Successful candidate will be required to greet customers, listen to requests, schedule appointments, estimate costs, conduct vehicle inspections. Minimum Requirements:- Trade Tested Diesel Mechanic advantageous Matric Minimum 5 years working in a Service Department Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment Proficient computer skills, including knowledge of automotive service management software Ability to build and maintain effective relationships with customers, vendors, and internal stakeholders Valid driver's license and clean driving record Duties to include (amongst others):- Communicates with clients about vehicle problems, cost estimates and advise on maintenance and warranty repairs Maintains positive relationships with clients to ensure repeat and return customers Approaches transactions with sales-minded professionalism including making customer aware of any maintenance and warranty extensions offered Answers customer questions about services, including when to expect vehicle repairs Displays extensive knowledge about products and services Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time Acts as an advocate for clients when communicating vehicle problems and needs to repair department

Location: East London, ZA

Posted Date: 7/6/2025