Customer Success Manager

Aditi LATAM Reimagine your reality We are seeking a proactive SR Customer Success Manager to support our Commercial and Consumer App portfolio . The successful candidate will support our business clients in achieving their desired outcomes while using our platform, drive customer satisfaction, and foster long-term relationships. This role requires a blend of customer service excellence , forward thinking , and in-depth knowledge of commercial solutions . ✔️ What You’ll Need to Succeed: ✅ 3–5 years of experience in Customer Success , Account Management , or similar roles, preferably in B2B e-commerce or SaaS industries ✅ Solid understanding of B2B e-commerce solutions and related technologies ✅ Excellent communication , interpersonal , and presentation skills ✅ Strong problem-solving and analytical abilities ✅ Proven ability to manage multiple clients and products simultaneously while maintaining high-quality standards and personalized attention ✅ Advanced English proficiency Benefits We Offer: 100% Remote Work 30 Days Year-End Bonus & 50% Vacation Bonus 13% Savings Fund ( Aditi matches it ) Family Health Insurance (GNP) Life Insurance (GNP) Annual Salary Adjustments Home Office Support Certification Reimbursement Annual Day Off ⏰ Flexible Working Hours If you're passionate about building long-term client relationships and driving real impact, we’d love to hear from you.

Location: Mexico City, Mexico, MX

Posted Date: 7/6/2025