Technical Support Sr. Analyst LATAM

Mercedes-Benz AG is responsible for the global business of Mercedes-Benz Cars and Mercedes-Benz Vans, with over 170,000 employees worldwide. Mercedes-Benz AG is one of the world's largest manufacturers of luxury passenger cars.The company focuses on the development, production and sales of passenger cars, vans and vehicle-related services. Furthermore, the company aspires to be the leader in the fields of electric mobility and vehicle software. The product portfolio comprises the Mercedes-Benz brand with the sub-brands of Mercedes-AMG, Mercedes-Maybach, Mercedes-EQ, G-Class and the smart brand. As sustainability is the guiding principle of the Mercedes-Benz strategy and for the company itself, this means creating lasting value for all stakeholders: for customers, employees, investors, business partners and society as a whole. Objective: Manages and coordinates all technical and engineering activities supporting GD business across vehicles, parts, and digital services. Ensures a competitive market offer in collaboration with the Market Manager. Acts as the key technical interface between Market Managers and strategic/operational GD hub functions. Day to day (main tasks): Product Management: Provides GDs with product information across the vehicle lifecycle and supports new launches. Manages local product portfolio, homologation, and certification. Leads product change requests and ensures implementation via HQ. Coordinates market launches, including readiness and price positioning. Offers technical consultation on service products like Extended Warranty. Technical Customer Service Assistance: Provides 2nd-level technical support to GDs, focusing on VOR resolution and TIPS escalations. Oversees warranty/goodwill processes and mediates complex cases. Manages recall completion and reporting. Prepares technical reports and supports field evaluations. Assists in workshop readiness, tools management, diagnostics, and technical training. Supports service measures during new vehicle launches. Sales Engineering: Provides pre- and after-sales technical support for key accounts and fleet customers, including warranty clarification and fleet maintenance guidance. Supports tenders, fleet visits, and promotes MB services and parts. Manages Bodybuilder support, including technical assistance, events, and compliance with BB guidelines. Drives the VanPartner process and supports technical and warranty meetings in the region. Profile: Education: University degree with thecnical focus/engineering/sales enginering or comparable and/or long term respective specific experience in the automotive sector. Previous experience: Over 5 years of experience in the automotive industry, focused on product management and customer service for commercial vehicles, with strong knowledge of warranty processes and technical support Languages : Advanced English. · Location: CDMX (Santa Fe) · Local contract applies. · Relocation assistance will not be provided for this position. The power of being unique. Diversity & Inclusion at Mercedes-Benz.We attract and value a diverse workforce to drive innovation and reflect our global customers and environments in which we operate. We embrace the uniqueness of every team member and are committed to promoting an inclusive culture with equal opportunities for success. We enable our teams to bring their diverse experiences, skills and perspectives to build the world´s most desirable cars for a sustainable future. When choosing our talent we focus on their abilities and do not discriminate based on ethnic origin, nationality, gender, age, disability, social condition, health condition, religion, immigration status, opinions, sexual preference, marital status, university or appearance.

Location: Mexico City, Mexico, MX

Posted Date: 7/6/2025