Supervisor Local Delivery Manager NAM

About the Role • Accountable for the on-time delivery of all service orders in the assigned local country/ies. • Meet or exceed the targets set by management regarding Customer Satisfaction, including TDD/CDD (Target/Committed Delivery Date), LTC (Lead Time to Connect), overdue orders, database accuracy, and quality of first-time installation. • Manage all customer solution/service orders from receipt to local handover, ensuring milestones are met. • Perform order validation with local customers and help define/revise TDD based on customer needs and availability. • Determine appropriate local entry points and manage local loop requests from receipt to physical delivery. • Ensure timely receipt of local loops and equipment, resolving issues with carriers or third-party vendors. • Establish delivery dates in coordination with customer requirements and proactively track service components until full delivery. • Update sales/provisioning databases accurately and escalate issues to meet delivery commitments. • Optimize circuit order resources and costs, manage port allocation, and coordinate circuit orders with vendors. • Lead circuit testing until fully operational and serve as the Single Point of Contact (SPOC) for the customer, providing status updates and managing relationships. • Request site surveys, assist during installation, and incorporate country-specific requirements into provisioning. • Perform other duties as assigned by the manager. About You • Strong understanding of telecommunications, messaging, hosting, and security technologies. • Knowledge of circuits, hardware, network components, and the Telco environment. • Familiarity with Service Delivery processes and Orange services. • Experience with tools such as SESAM, GOLD, SALTO is preferred. • Excellent organizational, planning, and customer-facing skills. • Detail-oriented, with good time management, communication, and decision-making skills. • Independent, customer-focused, with a proactive attitude and team spirit. • Fluent in English. • Degree or equivalent in telecommunications preferred but not mandatory. • Solid experience in local telecommunications and customer service. Department Global Delivery & Operations Orange Business is a global network and digital integrator, with over 30,000 employees worldwide, dedicated to providing sustainable global solutions and supporting strategic business initiatives. J-18808-Ljbffr

Location: Petrópolis, Rio de Janeiro, BR

Posted Date: 7/5/2025