Local Delivery Manager - NAM

About the Role • Accountable for the on-time delivery of all service orders in the assigned local country/ies. • Meet or exceed targets set by management regarding: - Customer Satisfaction - TDD, RTDD, ITDD, NS3, and associated metrics - Management of Gold and Sesam orders - Database and dispatch accuracy - Quality of first-time installation • Manage all customer solution/service orders from receipt to local handover as per predefined milestones. • Perform order validation with the local customer. • Define, revise, and monitor metrics based on customer needs. • Determine appropriate local entry points. • Manage local loop requests from receipt to physical delivery, ensuring schedules are met. • Ensure timely receipt of local loops and equipment based on service orders. • Resolve ordering issues with carriers or third-party vendors. • Coordinate local loop delivery dates with service transition metrics. • Track and manage service components until full delivery. • Proactively manage orders to meet metrics. • Keep sales/provisioning databases updated. • Escalate or expedite issues to minimize delays. • Optimize circuit ordering, resources, and costs. • Manage port allocation and circuit orders with vendors. • Lead circuit testing until operational. • Serve as the single point of contact for customers. • Manage site surveys, acceptance tests, and country-specific requirements. • Support the installation phase with field engineers. • Perform other duties as assigned. About You • Knowledge of telecommunications, messaging, hosting, and security protocols and technologies. • Understanding of circuits, hardware, hosting, security, messaging, and network components. • Familiarity with Service Delivery processes and organization. • Knowledge of Orange Services. • Experience with tools like SESAM, GOLD, SALTO preferred. • Understanding of the Telco environment. • Excellent organizational, planning, and time management skills. • Customer-facing and communication skills. • Decision-making ability and a proactive attitude. • Customer-focused, team-oriented, and self-starter. • Fluent in English. • Degree or equivalent in telecommunications preferred. • Experience in telecommunications and customer service is highly desirable. Department Global Delivery & Operations Orange Business is a network and digital integrator, providing global solutions across Asia, the Americas, Africa, and Europe. Join our dynamic team to develop your skills in a challenging and rewarding environment. J-18808-Ljbffr

Location: Petrópolis, Rio de Janeiro, BR

Posted Date: 7/5/2025