After sales customer agent

Hello ! I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world. Hello ! I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world. I'm recruiting a afeter sales customer agent for my client located in Sainte-Julie. Your role: - Contribute to the optimization of after-sales service by offering excellent customer service (maintenance, technical support, etc.); - Manage customer complaints; Carry out an initial diagnosis based on requests received; - Suggest appropriate technical explanations based on customer complaints; Confirm warranty claims; - Support the team in resolving technical problems, as required; - Write diagnostic reports detailing identified technical problems; - Inform managers and/or suppliers of observed technical incidents; - Enter relevant information into Zendesk/SAP software; -Provide top-notch customer service that reflects the company's image. -Contribute to the maintenance of a good working climate on a daily basis, using the company's values; - Perform all other related tasks. Skills : - SAP system skills for order management (data entry, tracking, inventory management). - Good command of office tools (Excel, Outlook). - Knowledge of logistics and sales processes. - Excellent oral and written communication skills in French and English in order to be able to communicate with our English-speaking customers and partners. - Sense of customer service and ability to manage delicate situations. - Rigor, organization and ability to work under pressure. - Team spirit and ability to collaborate with different departments.

Location: Beloeil, Quebec, CA

Posted Date: 7/4/2025