Customer Service Representative/Order Entry

Hello ! I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world. Hello ! I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world. I'm recruiting a Customer Service Representative for my client located in Sainte-Julie. Your role: - Answer telephone calls, e-mails and customer inquiries regarding products, orders and deliveries. - Provide accurate and complete information on products and services. - Handle customer complaints in a professional manner and propose appropriate solutions. - Monitor customer files and ensure smooth communication between different departments (logistics, accounting, etc.). - Record and enter customer orders in the SAP system quickly and accurately. - Check order information (products, quantities, prices, delivery times). - Follow up orders and ensure they are dispatched on time. - Coordinate with internal teams to resolve any stock or delivery problems. - Update customer information in SAP and ensure its reliability. Monitor orders in progress and inform customers of the status of their requests. - Collaborate with sales, logistics and inventory management teams to resolve any problems. - Participate in the analysis of customer feedback and propose process improvements. Skills : - SAP system skills for order management (data entry, tracking, inventory management). - Good command of office tools (Excel, Outlook). - Knowledge of logistics and sales processes. - Excellent oral and written communication skills in French and English in order to be able to communicate with our English-speaking customers and partners. - Sense of customer service and ability to manage delicate situations. - Rigor, organization and ability to work under pressure. - Team spirit and ability to collaborate with different departments.

Location: Sainte-Julie, Quebec, CA

Posted Date: 7/4/2025