Customer Success Manager

At Gainsight, we believe that people come first. Our Human-First culture is at the heart of everything we do—shaping how we work, collaborate, and grow together. We’re not just building technology; we’re creating an environment where our employees feel valued, empowered, and inspired to make an impact. If you’re passionate about solving complex problems, working with cutting-edge technology, and being part of a supportive and innovative team, this role is for you! Why Join Gainsight? ✔ Human-First Culture – A people-first company where employees feel valued and supported. ✔ Career Growth & Learning – Continuous development opportunities in an international environment. ✔ Work-Life Balance – Paid seasonal holidays & extra recharge days off. ✔ Exciting Projects & Global Collaboration – Work with teams across the US, India, Poland and beyond. ✔ Supportive Work Atmosphere – A team that values open communication and collaboration. Your Mission as a Customer Success Manager: Build strong, strategic partnerships with clients to help them succeed and drive real impact for their customers. Track and clearly communicate the value you bring throughout the customer journey — from onboarding to renewal. Act as a trusted advisor by sharing best practices and guiding clients to maximize the impact of their customer success strategy. Develop strong relationships with key stakeholders, ensuring a smooth and engaging experience, and proactively addressing potential risks. Create tailored presentations and strategic updates for senior executives, aligning with their goals and business priorities. Use Gainsight to map and track customer goals and success metrics, maintaining transparency and alignment. Collaborate with internal teams to identify opportunities, resolve challenges, and deliver impactful solutions. Serve as the internal voice of the customer, bringing real business needs to the forefront and engaging key stakeholders. Work closely with Account Executives to support successful renewals and identify expansion opportunities. Represent Gainsight as a subject matter expert with clients, at events, and within the broader customer success community. The Skills and Expertise We Value: 3 years of experience in Customer Success. World Class understanding of Customer Success concepts, best practices, and execution strategies Significant experience driving success with customers using complex products Expertise interfacing and communicating effectively with C-level executives, in order to understand their priorities, translate those to impactful objectives and discuss and drive program strategy and ROI, on an ongoing basis Ability to create structure in ambiguous situations, react promptly and appropriately to urgent situations and design and execute effective processes Experience collaborating with cross-functional teams (e.g. Sales, Product, Marketing, Services) Additional Skills That Make You Stand Out: Experience working in customer success, CRM, or enterprise SaaS platforms. Recent Gainsight experience Any Gainsight University or Pulse certifications or courses Technical background What We Offer (Perks & Benefits) We don’t just talk about work-life balance—we make it happen. Private Medical Care through Enelmed Multisport Card for fitness & wellness access Fully paid seasonal holidays & 4 additional recharge days off per year

Location: Wrocław, PL

Posted Date: 7/4/2025