Customer Care Coordinator

Do you have Customer Care experience and the availability to commit to a 6 month contract in Edinburgh? Pettigrew Recruitment is delighted to be working with a developer based in Edinburgh as they look for cover within their customer care department. This developer offers high quality homes to their customers as one of the countries leading brands in the housebuilding industry. Reporting to the Head of Customer Care, the successful individual will be expected to carry out the following duties: Monitor and adhere to customer care policies and procedures, ensuring any issues raised are dealt with professionally, quickly and to their complete satisfaction. Be first point of call for receiving customer care related enquiries via email, phone and social media. Ensuring they are handled professionally and courteously with all issues appropriately recorded. Regularly communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost effective manner. Regularly liaise with commercial / buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable. Prepare and manage customer files electronically. Conduct post completion satisfaction calls with customers. We are looking for Customer Care Coordinators who can demonstrate a professional attitude towards their work. Given the nature and pace of the role, it is essential that those applying for the role have experience in customer care. Although not necessarily in the housebuilding industry, as training will be provided. Does this sound like you? Get in touch with Ashleigh today to find out more. Pettigrew Recruitment Group Limited is an equal opportunities employer and acts as an employment agency for permanent recruitment. Pettigrew Recruitment Group is also an employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found on their website.

Location: Edinburgh, GB

Posted Date: 7/3/2025