Service Desk Engineer

Our Company We're Hitachi Digital, a company at the forefront of digital transformation and the fastest-growing division of Hitachi Group. We are crucial to the company's strategy and ambition to become a premier global player in the digital transformation market. Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara, and others, offer comprehensive services spanning the entire digital lifecycle, from initial idea to full-scale operation and infrastructure. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, harnessing the power of our portfolio of services, technologies, and partnerships to create synergy and make a real-world impact for our customers and society. We value diverse experiences, character, perspectives, and passion, and do not expect you to meet every requirement. Your unique background and enthusiasm are important to us. The team Are you passionate about helping others and solving technical challenges with a smile? As a Service Desk Engineer, you'll be the first point of contact for our colleagues across the region, providing expert guidance and support to ensure a smooth and productive technology experience. You should be a skilled communicator, empathetic listener, and creative problem-solver, ready to address a wide range of issues and empower teams with the tools they need to succeed. This role requires a customer-centric mindset, a commitment to delivering exceptional service, and a genuine desire to positively impact the people you support. If you're ready to be a technology champion and a trusted advisor, we'd love to have you on our team. The role Provide 1st and 2nd line remote support for end users (software and hardware issues). Register, track, and manage tasks using a ticketing system (e.g., Jira); prepare, configure, and deploy user workplace equipment (laptops, docking stations, peripherals). Participate in internal IT projects and initiatives. What you'll bring Bachelor's Degree with 3-5 years of experience. Excellent communication skills to build relationships with management, employees, and colleagues. Ability to work in a team and under customer pressure. Intermediate English proficiency. Ability to multitask and prioritize in a fast-paced environment. Experience in customer service. Familiarity with basic network and directory services (AD, DHCP, DNS). Experience troubleshooting end-user hardware/software issues. Experience with Windows 11 and MacOS troubleshooting. Nice to have: Familiarity with identity and device management systems such as Okta, Microsoft Office 365, Azure, Intune, and ServiceNow. ITIL Foundation certification or knowledge of ITIL practices. Experience with Linux. Experience with enterprise IT support tools (e.g., print management, software deployment tools like MDT). About us We're a global, diverse team of over 1,000 professionals dedicated to social innovation through our One Hitachi initiative. We work on impactful projects, blending 110 years of legacy with future-shaping innovation. Join us and be part of a community committed to creating a digital future. LI-PW1 Championing diversity, equity, and inclusion Diversity, equity, and inclusion are core to our culture. We encourage all backgrounds and perspectives and support your uniqueness as you grow with us. How we look after you We offer industry-leading benefits, support, and flexible working arrangements to promote your wellbeing and work-life balance. Join us and experience a sense of belonging, autonomy, and the opportunity to share knowledge with talented colleagues. We are an equal opportunity employer and welcome applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, age, disability, or other protected characteristics. If you need accommodations during the recruitment process, please let us know. J-18808-Ljbffr

Location: Buenos Aires, Espírito Santo, BR

Posted Date: 7/3/2025