Local Delivery Manager - NAM

About the Role • Accountable for the on-time delivery of all service orders in the assigned local country/ies. • Meet or exceed targets set by management regarding: - Customer Satisfaction - TDD, RTDD, ITDD, NS3, and related metrics - Management of Gold and Sesam orders - Database and dispatch accuracy - Quality of first-time installation • Manage all customer solution/service orders from receipt of valid requests to local handover as per milestones. • Perform order validation with local customers. • Define, revise, and monitor metrics based on customer needs. • Determine appropriate local entry points. • Manage local loop requests from receipt to physical delivery, ensuring schedules are met. • Ensure timely receipt of loops and equipment based on service orders. • Resolve ordering issues with carriers or third-party vendors. • Establish delivery dates in coordination with service transition metrics. • Coordinate and track service components until full delivery. • Proactively manage orders to meet metrics. • Keep sales/provisioning databases updated. • Escalate or expedite issues to meet delivery commitments. • Optimize circuit order resources and costs. • Manage port allocation and circuit order tracking. • Lead circuit testing with carriers. • Serve as the single point of contact for customers, providing updates and managing relationships. • Request and analyze site surveys. • Act as the main contact for field engineers during installation. • Assist with acceptance tests. • Incorporate country-specific requirements. • Perform any other duties as assigned. About You • Understanding of telecommunications, messaging, hosting, and security protocols. • Knowledge of circuits, hardware, and network components. • Familiarity with Service Delivery processes and organization. • Understanding of all Orange Services. • Experience with tools like SESAM, GOLD, SALTO (preferred). • Knowledge of the Telco environment. • Strong organizational and planning skills. • Detail-oriented with good time management. • Customer-facing skills with excellent communication and decision-making abilities. • Independent, proactive, customer-focused, with a positive attitude. • Team player. • Fluent in English. • Degree or equivalent in telecommunications (preferred). • Experience in local telecommunications and customer service is highly desirable. Department Global Delivery & Operations Orange Business is a network and digital integrator, offering global solutions across Asia, the Americas, Africa, and Europe. Join our dynamic team to develop your skills and tackle exciting challenges. J-18808-Ljbffr

Location: Brazil, BR

Posted Date: 7/3/2025