Technical Consultant (f/m/d)

Purpose of Position The Support Analyst role is hands-on and involves working collaboratively to assist our publishers and advertisers with our bespoke interface and related systems, ensuring high-quality customer service. This position provides high-level technical support, testing, and administration to maintain client accounts smoothly. The ideal candidate will have an interest in digital marketing and strong communication and customer service skills. Key Tasks Handle tickets raised via our internal ticketing system. Provide high-level technical application support to internal colleagues, publishers, and advertisers via email, phone, and the ticketing system. Identify technical issues/bugs and escalate as appropriate. Administer the internal and external knowledge base. Test new developments and features. Act as an intermediary between Account Managers and Developers. Provide high-level training to internal colleagues. Skills & Expertise Experience in a customer service role. Problem-solving skills. Ability to understand web languages such as HTML, ActionScript, and JavaScript. Understanding of processes and procedures and their application. Ability to meet attendance standards and establish effective working relationships with managers, employees, and external suppliers. Knowledge of writing MySQL queries is highly desirable. Our Offer Flexi-Week and Work-Life Balance: We prioritize mental health and well-being by offering a flexible four-day workweek at full pay, with no reduction in annual leave, along with various paid special leaves. Flexi-Office: We promote an international culture and flexibility through our Flexi-Office and hybrid/remote work options across Awin regions. Health & Well-Being: Access to initiatives and sports offers to support mental and physical health. Welfare: Health & dental insurance through Bradesco TNQQ for employees, partners, and children at no salary deduction, plus transportation and food vouchers. Development: Extensive training via Awin Academy, including English language course subsidies, to support professional and personal growth. Remote Working Allowance: Monthly allowance to offset remote work costs and support in setting up an effective workspace. Appreciation: Peer-to-peer voucher program to recognize colleagues. Founded in 2000, Awin fosters a dynamic, social, and inclusive culture. Our virtual ‘Life @ Awin’ hub connects colleagues globally through social activities. We value diversity and inclusion, welcoming team members from all backgrounds and identities. We are committed to supporting applicants throughout the process. Apply now to advance your career with a progressive company supporting your growth both professionally and personally. J-18808-Ljbffr

Location: São Paulo, São Paulo, BR

Posted Date: 7/3/2025