Local Technical Support

Be a part of Stefanini! At Stefanini we are more than 30,000 geniuses, connected from more than 40 countries, we co-create a better future. Main activities and responsibilities •As a member of the Service Delivery team, acting as a single point of contact for all incidents and service Requests for the end-users and VIP users. •Attend all walk-ins to the IT Welcome Desk, logging and prioritizing them as tickets in the service management tool. •Resolving and/or escalating assigned tickets within agreed SLAs. Keeping end users informed on ticket status and progress. •Ensuring end-users are notified and updated at all times as to the status of issues, outages etc. affecting the user community. •Performing end-user training and IT Induction for new joiners. •Installing, configuring, testing, maintaining, monitoring, and troubleshooting all end-user devices, such as laptops, tablets, mobile phones, printers, as well as network and printers. •Ensuring all hardware and software inventories are properly maintained and managing IT assets. •Performing creation, modification and deletion of user accounts and groups on various systems and platforms. •Managing access permissions on various systems and platforms. •Contributing to the knowledge management process by creating relevant guidelines, procedures etc. •Providing support according to shift plans when needed. Competencies and personality •Ability to communicate in an effective and positive manner •Proactive in identifying issues and providing solution •Sense of ownership, accountability and prioritization •Quick learning skills with information retention and a good technical aptitude/ability. •At ease at working in a team-oriented, collaborative environment •Excellent verbal and written communication skills •Excellent customer service skills including effective listening, patience, empathy and diplomacy Education & Qualifications •Hands on knowledge of Windows 10/11 and MacOS operating systems, Active Directory, Microsoft Office suite/Office365 •Knowledge of mobile technologies including mobile OS platforms (Android, IOS) •Familiarity with video conferencing and other audio/video equipment and technologies •Ability to perform complex troubleshooting of networked devices (laptops, tablets, mobile phones, printers etc.) •Knowledge of industry standard service desk processes and procedures •ITIL certification preferred Work experience •Minimum 3 years of IT experience, preferably in a similar support role •Experience in providing support to senior management and VIPs Languages •Fluent in English and Portuguese Technology •Hands on knowledge of Windows 10/11 and MacOS operating systems, Active Directory, Microsoft Office suite/Office365, ServiceNow, InTune, Autopilot, SCCM, JAMF This is a temporary project of 1 and a half year long. Please if you are interested send your resume in english. Regards.

Location: Rio de Janeiro, Brazil, BR

Posted Date: 7/3/2025