Operations Support Specialist (Work from Home)

Operations Support Specialist (Work from Home) Join to apply for the Operations Support Specialist (Work from Home) role at Varsity Tutors, a Nerdy Company Continue with Google Continue with Google Operations Support Specialist (Work from Home) 2 days ago Be among the first 25 applicants Join to apply for the Operations Support Specialist (Work from Home) role at Varsity Tutors, a Nerdy Company About Varsity Tutors & Nerdy Varsity Tutors, a Nerdy (NYSE: NRDY) company, is a leading platform for live online learning with a mission to transform how people learn through technology. Our purpose-built proprietary platform, leveraging AI, seamlessly connects learners of all ages to experts across over 3,000 subjects and multiple formats, including one-on-one instruction, small group classes, and on-demand study support. As one of the nation's largest platforms for live online tutoring and classes, Varsity Tutors provides solutions directly to students, consumers, schools, and other institutions. Learn more about Nerdy at https://www.nerdy.com/. About Varsity Tutors & Nerdy Varsity Tutors, a Nerdy (NYSE: NRDY) company, is a leading platform for live online learning with a mission to transform how people learn through technology. Our purpose-built proprietary platform, leveraging AI, seamlessly connects learners of all ages to experts across over 3,000 subjects and multiple formats, including one-on-one instruction, small group classes, and on-demand study support. As one of the nation's largest platforms for live online tutoring and classes, Varsity Tutors provides solutions directly to students, consumers, schools, and other institutions. Learn more about Nerdy at https://www.nerdy.com/. Role Overview The Operations Support Specialist plays a critical role in ensuring a seamless learning experience by providing comprehensive support to our contracted tutors and students. This fast-paced, mission-driven environment requires a self-starter and problem-solver with a passion for helping people learn. This position is ideal for individuals who are adaptable and thrive in a dynamic contact center setting. Key Responsibilities As an Operations Support Specialist, you will: Provide Comprehensive Tutor Support: Handle inbound inquiries via phone, chat, email, and video within our learning platform. Assist tutors with account setup, specific student opportunities/assignments, tutoring product inquiries, scheduling conflicts, and payment/payroll questions. Complete various tutor support tasks, including account updates, reviews, document reviews, and subject assessments. Resolve Technical Issues: Provide real-time technical assistance to both instructors and students via chat and video. Follow up on technical issues submitted via email, phone, chat, or video. Escalate unresolved technical issues to the engineering team as per established processes. Support and Audit Tutoring Sessions: Monitor live online classes to ensure quality and adherence to guidelines. Assist instructors with starting and ending class sessions. Provide Insights for School System Partners: Address and resolve complaints, offering appropriate solutions and alternatives. Evaluate quality inputs such as compliance with client-defined requirements, tutor preparedness, and platform ease of use. Intervene to address defects, including replacing tutors when necessary and escalating issues that impede student learning. Qualifications We are looking for individuals who possess: B2 English proficiency. Prior experience in a customer service contact center, handling inbound calls, chats, emails, or workloads. Proficiency with Google Workspace (formerly Google documents). Strong analytical and problem-solving skills. A solutions-based mindset, consistently seeking effective resolutions for end users. Exceptional attention to detail and ability to work independently as a self-starter. Excellent time management and organizational skills. Ability to multitask effectively in a dynamic environment with quickly changing priorities. Willingness and ability to quickly learn business practices, policies, and procedures. A commitment to going above and beyond to ensure customer satisfaction. Ability to demonstrate empathy and understanding when interacting with end users. Comfortable performing all job responsibilities on a laptop or computer. Able to perform basic technical troubleshooting with work equipment. Reliable high-speed internet access (25 Mbps download, 10 Mbps upload) via wired ethernet connection (no Wi-Fi, Satellite, or Cellular Hotspot/Internet). A quiet work environment that promotes focus. Preferred Qualifications: Professional experience in recruiting, education, customer service, retail, or another fast-paced environment. An Associate's degree or higher. Experience with technical support. Experience with Zendesk. Work Schedule Located in Brazil, Argentina, Chile, Costa Rica or Dominican Republic Ability to work full-time (40 hours per week). Evenings and weekends are required based on available shifts. Shifts may be adjusted seasonally based on demand. Operating day is from 7:00 AM - 9:00 PM CDT. Benefits Competitive Hourly Rate ($12/hr USD). Full-Time Position (40 hours per week). Fully Remote Position. A once-in-a-lifetime opportunity to help transform how the world learns! A fun, collaborative, and team-oriented work environment with extensive training and a feedback-rich culture. Varsity Tutors Leadership Principles Relentless Focus on Customers Comfort with Ambiguity Ownership Simplify Intellectual Curiosity Build Teams Think Big Insist on High Standards Bias for Action Build Trust Go Deep Have Conviction Deliver Results Are Right, a Lot Diversity & Inclusion Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Seniority level Seniority level Entry level Employment type Employment type Contract Job function Job function Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at Varsity Tutors, a Nerdy Company by 2x Get notified about new Operations Support jobs in Salvador, Bahia, Brazil . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr

Location: Salvador, Bahia, BR

Posted Date: 7/3/2025