E-Commerce - Partner Operations Program Manager

E-Commerce - Partner Operations Program Manager E-Commerce - Partner Operations Program Manager Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Responsibilities Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. Roles & Responsibilities - Develop and implement partner operations management programs with focus on improving workflows, processes and performance metrics - Coordinate planning and execution for multiple small to large-scale projects in support of E-commerce moderation - Focus on continual process improvement by scoping tool improvements, utilizing data analytics to improve key performance metrics, and partnering with cross functional teams to optimize outcomes - Analyze, evaluate, and overcome program risks, and produce program reports for stakeholders - Support for system tool issues reported by Business Partners, raise on call and coordinate information needed for troubleshooting - Work closely with internal teams to identify struggling areas that should be addressed by business partners and to optimize new and existing processes impacting buyers/sellers/creators Qualifications Minimum Qualifications: - Bachelor's Degree in business administration, project management or equivalent practical experience. - Minimum 3 years' working experience in project/program management or online moderation/customer service, with at least 2 years' experience in a vendor operations role. -Proficiency in English and Portuguese is required for the role. - Track record of launching and delivering partner operations management improvements across multiple geographical locations. - Able to travel to business partner sites frequently. Preferred Qualifications: - Master's degree in business administration or equivalent practical experience. - Experience in e-commerce or marketplace platforms. - Able to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements. - Self-motivated with a track record in stakeholder management, problem-solving skills and able to thrive in an ambiguous working environment. About ByteDance Brazil ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok Accommodation TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Project Management and Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at TikTok by 2x Sign in to set job alerts for “Operations Program Manager” roles. Continue with Google Continue with Google Continue with Google Continue with Google Strategic Program Manager, Sales Enablement Senior Program Manager - Fleet Expansion, Global Fleet and Products Senior Operations Manager (Sao Paulo, Brazil) Food Safety Manager BR, LATAM Operations Compliance Senior Program Manager, International Security & Loss Prevention, 3P Solutions Senior Program Manager Physical Security , INTL S&LP Customer Care Manager, Global Commercial Operations Senior Manager, Business Development, Hub Operations BR Senior Risk Manager Dangerous Goods Brazil, Operations Compliance FBS Back Office Operations Project Manager Operations & Logistics Manager - Airports, Big Events & Venues Senior Supply Chain Program Manager, Global Procurement Organization We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr

Location: Região Geográfica Intermediária de São Paulo, São Paulo, BR

Posted Date: 7/3/2025